2,871 jobs for "Client Service Manager"

Responsibilities

Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities
- We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help global brand clients link their marketing objectives to their business goals
- Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
- Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
- Driving and facilitating the advertisement adoption of Pixels, MMPs, TikTok Shop where applicable
- Putting together narratives, workshops and regular business reviews etc. to educate and upskill clients in charting the way forward
- Establish the value of TikTok as a part of a brand's media mix and communication strategy for long-term plans.
- Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success to unlock brand awareness, consideration, and conversion
- Sense check/challenge media plans and provide suggestions to set clients up for success
- Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
- Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
- Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
- Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers
- Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
- Understanding the scope of various cross functional teams and whom to approach for what purpose
- Pushing through product adoption, programs and packages built around specific company or market level priorities
- Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
- Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
- Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

Qualifications

Minimum Qualification(s)
- Experience in global account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge
- Good understanding of digital media and marketing landscape
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Solid understanding of media metrics, their implications and corresponding studies
- Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail-oriented, analytical and a creative problem solver
- Excellent English communication and presentation skills to country C-levels from brands.

Preferred Qualification(s)
- Specialized vertical knowledge in Beauty, FMCG or EL industries a plus
- Experience in an in-house brand marketing function, advertising agency or platform client solutions experience preferred
- Experience with performance marketing, CPAS/Shopping Ads/Retail Media
- Experience with 3rd party ads measurement verification partners (such as IAS, DV, MOAT)
- Experience with Mobile Measurement Partners and Pixel setup and troubleshooting
- Experience building strategic programs aimed at driving education and product adoption
- Experience diagnosing and solving brand requests with partnership and product operation teams

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Experience in global account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge
- Good understanding of digital media and marketing landscape
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Solid understanding of media metrics, their implications and corresponding studies
- Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail-oriented, analytical and a creative problem solver
- Excellent English communication and presentation skills to country C-levels from brands.

Preferred Qualification(s)
- Specialized vertical knowledge in Beauty, FMCG or EL industries a plus
- Experience in an in-house brand marketing function, advertising agency or platform client solutions experience preferred
- Experience with performance marketing, CPAS/Shopping Ads/Retail Media
- Experience with 3rd party ads measurement verification partners (such as IAS, DV, MOAT)
- Experience with Mobile Measurement Partners and Pixel setup and troubleshooting
- Experience building strategic programs aimed at driving education and product adoption
- Experience diagnosing and solving brand requests with partnership and product operation teams

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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