Global Account Client Solutions Manager, Vietnam

- Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
- Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
- Driving and facilitating the advertisement adoption of Pixels, MMPs, TikTok Shop where applicable
- Putting together narratives, workshops and regular business reviews etc. to educate and upskill clients in charting the way forward
- Establish the value of TikTok as a part of a brand's media mix and communication strategy for long-term plans.
Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success to unlock brand awareness, consideration, and conversion
- Sense check/challenge media plans and provide suggestions to set clients up for success
- Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
- Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
- Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
- Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers
Stakeholder Management & Revenue Impact
- Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
- Understanding the scope of various cross functional teams and whom to approach for what purpose
- Pushing through product adoption, programs and packages built around specific company or market level priorities
- Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
- Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
- Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

Qualifications

Minimum Qualifications
- Experience in global account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in Beauty, FMCG or EL industries a plus
- Experience in an in-house brand marketing function, advertising agency or platform client solutions experience preferred
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Solid understanding of media metrics, their implications and corresponding studies
- Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail oriented, analytical and a creative problem solver
- Excellent English communication and presentation skills to country C-levels from brands.

Preferred Qualifications
- Experience with performance marketing, CPAS/Shopping Ads/Retail Media
- Experience with 3rd party ads measurement verification partners (such as IAS, DV, MOAT)
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting
- Experience building strategic programs aimed at driving education and product adoption
- Experience diagnosing and solving brand requests with partnership and product operation teams

Client-provided location(s): Ho Chi Minh City, Vietnam

Job ID: TikTok-7584352817890789637

Employment Type: OTHER

Posted: 2025-12-16T20:30:19