4,234 jobs for "Customer Success Manager"

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Business Technical Success - Carrier Field Engineering Manager

At Apple - Atlanta

Posted on Oct 11

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Business Technical Success - Carrier Field Engineering Manager

At Apple - Atlanta

Posted on Oct 11

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Business Technical Success - Carrier Field Engineering Manager

At Apple - Atlanta

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Apple

Business Technical Success - Carrier Field Engineering Manager

Atlanta, GA$158,300 – $238,500Posted 26 days ago

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At Apple, we create products that revolutionize industries and enrich lives globally. Our Carrier organization is vital to this mission, ensuring our largest partners like Verizon, AT&T, and T-Mobile successfully deliver Apple solutions to enterprise customers at scale. The Technical Success - Carrier Field Engineering team is integral to this success, partnering directly with these carriers to overcome technical barriers and integrate best-in-class Apple practices for enterprise customers.

Description

As the Carrier Field Engineering Manager, you will lead a team of exceptional Field Engineers who serve as trusted advisors on the Apple ecosystem, driving the successful adoption and integration of Apple technologies within our major US Carrier partners and their enterprise clients. You and your team will deeply understand our carriers' businesses and technical ambitions, transforming the way they operate by delivering innovative technical solutions and ensuring seamless integration of Apple's hardware, software, and services.

You will remove technical barriers and friction points, improve customer readiness for our platform, and accelerate business transformation through Apple platform adoption. This role requires a leader who can balance strategic vision with hands-on execution, building strong cross-functional relationships internally and with carrier partners to drive meaningful, lasting impact. You'll be at the intersection of technology, business strategy, and partnership, helping shape how millions of enterprise users experience Apple's ecosystem through our carrier relationships.

Success in this role means building a high-performing team, staying ahead of emerging industry trends, and consistently delivering outcomes that strengthen Apple's position as the trusted technology partner for carriers and their enterprise customers alike.

","responsibilities":"Build, lead, and strategically evolve the Carrier Field Engineering team, ensuring its capabilities align with platform and solution growth strategies

Partner with senior leaders across Sales, Product, R&D, Marketing, and Finance, both internally and with carrier partners, to develop and execute business strategies, long-range plans, and technical goals

Drive complex, high-impact business initiatives that secure critical outcomes and accelerate growth

Identify emerging wireless industry trends and integrate them into growth initiatives, keeping the organization ahead of market shifts

Continuously improve the customer journey and core operations to increase efficiency and scale the business

Communicate complex technical concepts clearly and compellingly to diverse audiences, from technical teams to executive leadership

Navigate challenging technical and business discussions with confidence, remaining composed under pressure

Make informed, impactful decisions with sound judgment, even in ambiguous situations

Mentor and enable team members, fostering curiosity and deepening expertise across Apple's ecosystem

Build and maintain strong relationships across internal teams, Carrier partners, and customers

Preferred Qualifications

Strategic foresight to anticipate emerging industry trends and proactively identify growth opportunities with carrier partners

Exceptional ability to distill complex technical concepts into clear, concise, and compelling narratives for diverse audiences

Experience with AI integration within mobile ecosystems

Demonstrated success advising on technical business transformation initiatives for large enterprises or in a consultative pre-sales engineering capacity

Strong grasp of Apple's approach to Security and Privacy, with the ability to articulate the inherent benefits of our integrated approach

Minimum Qualifications

Approximately 7 plus years of experience leading technical, solutions-oriented teams

Strong business acumen, including an understanding of financial drivers and strategic planning for sustainable growth

Profound understanding and experience with complex IT enterprise environments, including deployment strategies, security frameworks, and mobile architectures

Extensive background in mobile technology and solutions, including carrier network infrastructure (e.g., 5G, Private Networks, Network Slicing), Mobile Device Management (MDM), and advanced security solutions

Bachelor's degree or equivalent practical experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $158,300 and $238,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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