Build the partner benefits that customers use every day-and that partners trust at scale. You'll shape strategy, lead a high-impact team, and deliver launches with strong governance and controls.
As the Executive Director,
Partner Benefits Product within the Card Partner Benefits team, you will own the vision, roadmap, and operating model for a portfolio of merchant and partner benefits. You will lead a team of 10 across vertical portfolios and platform capabilities and guide complex partner relationships end-to-end, balancing iterative delivery with marquee launches. You will collaborate closely with cross-functional teams to deliver a seamless, compliant customer and partner experience across channels.
J
ob responsibilities- Own the vision, strategy, and roadmap across priority verticals - media and streaming, delivery, mobility, hospitality, airlines, airport lounges, insurance, retail and experiences - and decide where to invest against constant, competing partner demand
- Lead, coach, and cultivate the product managers on the team - inspiring and upleveling them, unlocking the conditions for them to do their best work, and growing the next group of leaders at the firm
- Drive vertical execution while developing platforms for shared capabilities - enrollment and lifecycle, partner integrations, notifications, data foundations - to increase reuse and speed-to-market across portfolios and Lines of Business
- Establish an operating cadence the team owns, with controls embedded in the platform so governance and audit-ready evidence are produced by the operating model rather than assembled after the fact
- Own the partner lifecycle end-to-end: discovery and assessment, contract terms and launch timelines, onboarding, benefit configuration, partner experience and content management, and ongoing relationship governance
- Steward a live partner portfolio, driving prioritization, issue resolution, and outcomes across a book of concurrent relationships
- Ensure benefits are enabled consistently across web, mobile app, and servicing channels, with robust customer enrollment
- Embed AI and automation into how the team works - championing new tools and ways of working to automate repetitive processes, surface anomalies, and identify risk and opportunity earlier
- Build trusted partnerships across Technology, Risk, Compliance, Finance, Operations, and Corporate Development, bringing those teams along early so outcomes land consistently across verticals and portfolios
- Act as the senior decision owner for platform-level tradeoffs and prioritization in ambiguous situations, and communicate posture, risk, and progress to senior leadership
- Set the direction for where partner platform capabilities go next - expanding partnerships across Lines of Business within CCB and positioning the platform for growth as strategic needs evolve
Required qualifications, capabilities, and skills- 10+ years delivering products or technology capabilities across the full product lifecycle, from discovery through ongoing optimization
- Demonstrated people leadership experience building, scaling, and developing high-performing product teams
- Strong external-facing leadership, with experience owning merchant or partner relationships from onboarding through delivery and ongoing lifecycle management
- Executive presence, with the ability to present to and negotiate directly with senior stakeholders and external partners
- Track record modernizing shared platform capabilities to improve speed-to-market, reuse, and operational quality
- Proven ability to influence and build alignment across multiple stakeholder groups without relying on direct authority
- Experience driving organizational change and operating effectively in ambiguity
Preferred qualifications, capabilities, and skills- Experience operating a scaled partner ecosystem with measurable value delivery and strong governance across multiple concurrent partner relationships
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
