113 jobs for "Director, Customer Success"

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

The Director, Onsite Power Generation will establish and lead Equinix's enterprise strategy for onsite, behind-the-meter, and co-sited power generation across its global data center portfolio. This role will define where and how onsite power can accelerate capacity deployment, increase resiliency, bridge grid constraints, improve economics, and support sustainability objectives in mission-critical environments.

The Director will build a globally consistent OSPG operating model-including technology-screening criteria, stage gates, commercial frameworks, design principles, governance, and execution handoffs-and partner closely with regional Energy, Design & Construction, Operations, Capacity, Sustainability, Finance, Procurement, and Legal teams to implement it. Success requires a data center operator's mindset: balancing speed-to-power, uptime, scalability, redundancy, total cost of ownership, emissions, permitting, interconnection, and operational risk while converting strategy into a repeatable pipeline of executable projects.

Responsibilities

· Enterprise OSPG strategy: Own and continuously refine the global onsite power generation strategy, translating enterprise growth, speed-to-power, resiliency, sustainability, and cost objectives into clear priorities, technology pathways, and investment theses.

· Global standards and playbooks: Develop and maintain a consistent OSPG playbook covering site screening, reference architectures, technology qualification, commercial models, stage gates, risk thresholds, governance, approvals, contracting, commissioning, and asset-management handoffs.

· Regional implementation: Partner with regional teams to adapt the enterprise strategy to local market, regulatory, permitting, fuel, interconnection, and operating conditions while ensuring core processes, decision criteria, controls, and deliverables remain consistent within and across regions.

· Portfolio development and governance: Establish a global pipeline and governance cadence to identify, prioritize, and advance onsite, co-sited, and distributed generation opportunities against capacity, schedule, resiliency, economics, carbon, and execution-readiness criteria.

· Data center integration: Ensure OSPG solutions integrate with data center campus planning, utility capacity, electrical topology, redundancy architecture, controls, commissioning, load ramps, customer commitments, and critical-facility operating requirements.

· Technology and commercial frameworks: Standardize evaluation and contracting approaches for fuel cells, gas turbines, reciprocating engines, linear generators, and battery technologies, including PPAs, energy-as-a-service, tolling, capacity, lease, and ownership structures.

· Strategic partnerships and negotiations: Lead strategic relationships and complex negotiations with developers, IPPs, OEMs, EPCs, fuel suppliers, utilities, investors, and other counterparties; create scalable partnerships that can support multi-site and multi-region deployment.

· Business case and risk management: Set standards for total-cost-of-ownership analysis and risk allocation, including availability, performance guarantees, liquidated damages, credit support, fuel and emissions exposure, change in law, outage remedies, schedule security, stranded-asset risk, and customer or revenue impacts.

· Cross-functional operating model: Define decision rights, roles, interfaces, and escalation paths across global and regional Energy, Design & Construction, Operations, Capacity, Sustainability, Finance, Procurement, Legal, and Asset Management teams.

· Executive leadership and market intelligence: Advise senior leaders on OSPG portfolio choices, capital allocation, strategic risks, market developments, and emerging technologies; communicate a clear roadmap, performance dashboard, and recommended actions.

Who You Are

Required Qualifications

· Progressive experience in data center energy, mission-critical infrastructure, distributed generation, power project development, infrastructure strategy, or a related field, including leadership of complex cross-functional programs. Typically 12+ years of experience.

· Demonstrated experience building an enterprise strategy, operating model, playbook, or center-of-excellence capability and driving consistent adoption across multiple regions or business units.

· Strong understanding of hyperscale, colocation, or large-scale data center development and operations, including speed-to-power, campus planning, critical-load growth, uptime, redundancy, commissioning, electrical infrastructure, and utility-capacity constraints.

· Technical and commercial fluency across onsite generation, behind-the-meter power, fuel cells, gas turbines, reciprocating engines, battery energy storage, controls, fuel supply, and grid interconnection.

· Experience originating, evaluating, structuring, and negotiating complex energy or infrastructure transactions, including PPAs, energy-as-a-service agreements, tolling arrangements, capacity agreements, leases, EPC interfaces, or asset-ownership models.

· Proven success influencing regional and functional leaders without relying solely on direct authority, with the ability to resolve competing priorities and establish disciplined, repeatable processes.

· Strong commercial judgment and experience translating technical requirements into portfolio priorities, total-cost-of-ownership analyses, risk allocation, contract protections, and investment recommendations.

· Executive-level communication skills, including the ability to simplify complex technical, regulatory, commercial, and operational issues and build alignment around a clear decision and implementation path.

Preferred Qualifications

· Direct experience at a hyperscaler, cloud service provider, colocation platform, data center developer/operator, or other owner/operator of mission-critical digital infrastructure.

· Track record deploying onsite or bridge-power solutions for large, rapidly scaling critical loads, including navigating constrained-grid markets and accelerated time-to-market requirements.

· Experience with reference designs, basis-of-design standards, design-for-reliability, modular deployment, N+1 or 2N architectures, islanding, black start, supervisory controls, and integration with critical-facility electrical systems.

· Familiarity with utility interconnection, standby service, wholesale capacity markets, environmental permitting, air emissions, fuel procurement, commissioning, operations readiness, and commercial-operation requirements across multiple geographies.

· Bachelor's degree in engineering, energy, finance, business, or a related discipline; advanced degree preferred.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual

United States - Denver Office DEO : 177,000 - 265,000 USD / Annual

United States - Redwood City Office GHQ : 213,000 - 319,000 USD / Annual

United States - Chicago Office CHO : 195,000 - 293,000 USD / Annual

United States - Seattle Office SEO : 195,000 - 293,000 USD / Annual

United States - Tampa Office TAO : 177,000 - 265,000 USD / Annual

United States - New York City Office NYO1 : 195,000 - 293,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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About Equinix, Inc

Equinix is the world’s digital infrastructure company, bringing together a global ecosystem of more than 10,000 customers on six continents.

Size: 10,000+ employees
Industry: Technology

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