695 jobs for "Program Manager, BPR: Supply Chain"

TikTok Shop - Customer Experience Program Manager, Loyalty & Support

At TikTok - London

Posted on Nov 2

View job Apply on company site

TikTok Shop - Content Governance Policy Program Manager

At TikTok - San Jose

Posted on Nov 2

View job Apply on company site

Institutional Marketing Program Manager

At Fisher Investments - Camas

Posted on Nov 6

View job Apply on company site

Technical Program Manager

At Intuitive - Sunnyvale

Posted on Nov 6

View job Apply on company site

Principal HR - APJC Benefits and Program Manager

At Cloudflare - Hybrid

Posted on Nov 6

View job Apply on company site

Professional Services, Program Manager

At GitLab - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Senior Security Technical Program Manager, Fraud & Abuse

At GitLab - Remote / Flexible

Posted on Nov 5

View job Apply on company site

Copy of Customer Success Program Manager (m/f/d)

At Intuitive - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Customer Success Program Manager (m/f/d)

At Intuitive - Remote / Flexible

Posted on Nov 6

View job Apply on company site

11th Grade Program Manager

At SEO (SPONSORS FOR EDUCATIONAL OPPORTUNITY, INC) - San Francisco

Posted on Nov 2

View job Apply on company site

Homeland Security Program Manager

At City of Philadelphia - Philadelphia

Posted on Nov 3

View job Apply on company site

Deputy Program Manager

At Leidos - Washington

Posted on Nov 4

View job Apply on company site

Customer Success Program Manager (m/f/d)

At Intuitive - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Customer Success Program Manager (m/f/d)

At Intuitive - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Scientific Research Program Manager

At Intuitive - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Senior Manager, Compliance Advisory (Network Compliance)

At Capital One - New York · McLean

Posted on Nov 8

View job Apply on company site

Senior Scrum Master

At Charles Schwab - Southlake

Posted on Nov 8

View job Apply on company site

Senior Industry Principal - Data Manager (m/w/d)

At Infosys - Berlin

Posted on Nov 4

View job Apply on company site

Lead Agent & Analytics Software Engineer II

At Deloitte - Rosslyn

Posted on Nov 7

View job Apply on company site

Demand & Supply Administrator

At Toyota North America - Irvine

Posted on Nov 2

View job Apply on company site

TikTok

TikTok Shop - Customer Experience Program Manager, Loyalty & Support

London, United KingdomOperationsPosted 6 days ago

Apply on company site View full job

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

We're looking for a data driven customer experience program manager to join our growing EMEA team. In this role, you'll work with colleagues across TikTok Shop to help identify problems and opportunities to enhance the buyer experience end-to-end - from building trust and confidence during the purchase journey to delivering exceptional support after the sale. You'll analyse data and build business cases to improve processes, elevate satisfaction, and foster long-term loyalty.

We operate in a multi-sided marketplace and balance the needs of our customers (buyers), sellers and creators. Therefore, to be successful in this role you'll need to have strong judgement, analytical problem solving and detailed planning skills. You'll also need to have strong data and communication skills as you'll use data driven business cases to align with a wide variety of stakeholders.

Responsibilities:
- Drive the end-to-end buyer experience, from ensuring seamless support interactions with marketplace sellers and platform support channels, to strengthening trust throughout the purchase journey.
- Build and execute a clear vision and strategy that enables customers to easily access help, enhances confidence in the platform, and improves satisfaction and loyalty.
- Own key buyer support and trust metrics and analyse data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform business strategies, project prioritization and decision-making.
- Triangulate findings and insights from across different sources to scope out key customer problems and collaborate with cross functional teams and key stakeholders to gather requirements, design solutions, and negotiate project timelines and resources.
- Produce and own the project and product plan for implementation, including writing out Business Requirements Documents (BRDs) ensuring that all interdependencies are identified and tracked to schedule.
- Manage go-to-market (GTM) to successfully launch new products and policies and track post launch impact.
- Advocate for the customer's best interest and align cross-functional stakeholders, including marketing, product, logistics, sales, and management to deliver initiatives to improve customer satisfaction and retention.

Qualifications

Minimum Qualification(s):
- Bachelor's degree or Master's degree (or equivalent practical experience).
- Significant experience in Insights, Analytics, Product or Program Management for Customer Experience.
- Demonstrable analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
- Proven experience using strong interpersonal and relationship-building skills to interact at all levels within the organisation and earn respect universally.
- Excellent verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight.

Preferred Qualification(s):
- Experience preferably in an ecommerce or marketplace business.
- Comfort working in a fast-paced, ambiguous and high-growth environment.
- Cross-cultural communication and collaboration skills working cross-functionally in a global working environment.
- Experience in data analytics, SQL is preferred.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree or Master's degree (or equivalent practical experience).
- Significant experience in Insights, Analytics, Product or Program Management for Customer Experience.
- Demonstrable analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
- Proven experience using strong interpersonal and relationship-building skills to interact at all levels within the organisation and earn respect universally.
- Excellent verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight.

Preferred Qualification(s):
- Experience preferably in an ecommerce or marketplace business.
- Comfort working in a fast-paced, ambiguous and high-growth environment.
- Cross-cultural communication and collaboration skills working cross-functionally in a global working environment.
- Experience in data analytics, SQL is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile