8,649 jobs for "Manager, Customer Support"

Program Manager Ownership Operations

At Apple

Posted on Oct 6

View job Apply on company site

Manager, Engineering Program Management - Customer Systems

At Apple - Austin

Posted on Oct 6

View job Apply on company site

Sales Manager - Gas Power Services, Syria

At GE Vernova - Remote / Flexible

Posted on Oct 5

View job Apply on company site

Key Account Manager DACH (German speaking)

At Atlassian - Remote / Flexible

Posted on Oct 5

View job Apply on company site

AppleCare Technologies Project Manager

At Apple

Posted on Sep 30

View job Apply on company site

Mid Market Account Manager, Spectrum Business

At Spectrum - Fayetteville

Posted on Sep 29

View job Apply on company site

Senior Manager, Regional Merchants & Cobrands

At Visa

Posted on Sep 25

View job Apply on company site

Key Account Manager, Distributors

At Schneider Electric

Posted on Sep 24

View job Apply on company site

Technical Project Manager

At Leidos

Posted on Sep 22

View job Apply on company site

Senior Program Manager

At Leidos - Albuquerque

Posted on Sep 12

View job Apply on company site

Associate Manager, Social Media Operations - Brand & Social Media Team

At Prudential Financial - Newark

Posted on Sep 10

View job Apply on company site

Switching Device Product Line Manager

At Eaton - Charlotte

Posted on Sep 5

View job Apply on company site

Switching Device Product Line Manager

At Eaton - Cleveland

Posted on Sep 5

View job Apply on company site

Category Manager - TikTok Commerce

At TikTok - Seoul

Posted on Sep 3

View job Apply on company site

General Manager

At Eaton - Johannesburg

Posted on Sep 3

View job Apply on company site

Senior Product Manager - Business Center and Business Account

At TikTok - Seattle

Posted on Sep 2

View job Apply on company site

Senior Product Manager - Business Center and Business Account

At TikTok - San Jose

Posted on Sep 1

View job Apply on company site

Manager, Product Management - Servicer Integration

At Capital One - Riverwoods · McLean

Posted on Aug 30

View job Apply on company site

Vice President, Ad Platform Product Manager - Offers & Shopping

At JPMorgan Chase - New York · Wilmington

Posted on Aug 18

View job Apply on company site

Manager - Service Sales

At Eaton - New Delhi

Posted on Aug 13

View job Apply on company site

Apple

Program Manager Ownership Operations

Posted Oct 6, 2026

Apply on company site View full job

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

Description
The Ownership Operations team helps enable customers receive an extraordinary experience each time they engage with Apple; while optimizing sales performance. The scope of responsibilities of the team includes ownership and backstage initiatives, commercial performance, small/medium business operations, store operations field leadership, and readiness for campaigns and new product introductions.

We are looking for an individual who is passionate about driving strong business results through effective customer and employee engagement strategies. This role works with Global Retail Support partners to design and launch programs that support Apple Retail priorities and initiatives. Critical skills include collaboration, critical thinking, an ability to design and implement programs that enhance the in-store shopping experience, through the filters of Team, Customer and Apple.

As a Program Manager within the Ownership Operations Team you are responsible for defining, creating, leading, and implementing effective programs in country that solve highly complex, often technical problems related to product ownership within Apple Retail Stores. The successful candidate will work independently, taking responsibility of in country systems and processes while contributing as part of a larger, global cross-functional team.","responsibilities":"Create and implement strategic initiatives that align with Apple Retail priorities to deliver results through creating owners, maximising efficiencies, and improving processes.
Lead end-to-end program management for in country initiatives and systems implementations.
Ensure that global Retail solutions and processes, workflows meet local regulatory requirements
Able to effectively interact and influence all levels within the organisation, leveraging exceptional analytical, problem solving, and communication skills.
Develop and implements key strategies with a specific focus on driving product ownership and class leading customer experiences.
Influences Director and Senior Director decisions on prioritisation and programs through demonstrated results.
Identify roadblocks and potential impacts before they emerge; anticipating and mitigating risks to ensure projects are successfully launched without incident.
Develop and maintain key partnership with senior field leadership including sharing key projects and initiatives by visiting Apple Retail Stores, hosting forums, conducting calls, and creating a feedback and communication channel.

Preferred Qualifications
Outstanding influencer who is great at connecting the dots and able to lead and influence global, cross functional teams. Able to mobilise, inspire, and lead teams without direct authority and manage conflicting partner interests effectively.
Strong business acumen and ability to comfortably dive into complex technical or legal subject matter, any area of the business, develop a deep understanding, and shape execution plans.
Experience working on data privacy, compliance or regulatory programs a plus
Ability to contribute consistently and positively in a fast-paced, ever-changing environment, managing ambiguity through strong priority setting skills and transparency.
Demonstrated ability to identify trends, develop strategies, and implement solutions through strong analytical and problem solving skills to make a difference.
An excellent, positive partner with agility to step up when needed and help the team deliver against challenging deadlines, maintaining composure under pressure.
Actively integrates AI tools to optimise personal workflows, while championing adoption across the broader organisation.

Minimum Qualifications
A minimum 7 years of project management experience or equivalent, preferably in a pan-Geo capacity
Fluent in Mandarin and English
Excellent written and verbal communication and presentation skills at all levels of the organization (from specialists to senior leaders).

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile