1,523 jobs for "Senior Customer Experience Manager"

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Health & Beauty is one of the most dynamic categories in e-commerce, driving both traffic and sales through fast trends, campaigns, and creator engagement.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Join us as we drive the future of e-commerce here at TikTok.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Explore partnerships aligned with merchants' growth plans and develop JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualificarions:
- Minimum Bachelor's Degree or above
- 5+ years experience in e-commerce; direct experience in relevant categories preferred
- Strong connections with brands and big sellers are preferred
- Proficient in English, Excel and PowerPoint

Preferred Qualifications:
- Excellent interpersonal and negotiation skills
- Attention to detail, affinity with numbers, logical and problem solving skill
- A good team player, fast learner and open to changes

Responsibilities

Qualifications

Qualifications

Minimum Qualificarions:
- Minimum Bachelor's Degree or above
- 5+ years experience in e-commerce; direct experience in relevant categories preferred
- Strong connections with brands and big sellers are preferred
- Proficient in English, Excel and PowerPoint

Preferred Qualifications:
- Excellent interpersonal and negotiation skills
- Attention to detail, affinity with numbers, logical and problem solving skill
- A good team player, fast learner and open to changes

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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