1,594 jobs for "Programs & Business Operations Lead"

Live-streaming Functional Lead, Retail Customer Care

At Apple

Posted on Oct 17

View job Apply on company site

Information Management Data Coordinator Associate

At Enterprise Mobility - St. Louis

Posted on Oct 16

View job Apply on company site

Live-streaming Functional Lead, Retail Customer Care

At Apple

Posted on Oct 12

View job Apply on company site

Director, Product Marketing (IT Service)

At Salesforce - Seattle

Posted on Jul 28

View job Apply on company site

Creator Operation Manager Graduate (TikTok Shop Japan) - 2027 Start (BS/MS)

At TikTok - Tokyo

Posted on Mar 3

View job Apply on company site

Maintenance Lead

At Jabil - Mebane

Posted on Oct 30

View job Apply on company site

Production Planning Intern (Part-Time)

At Jabil - Saint Petersburg

Posted on Oct 29

View job Apply on company site

Senior Human Resources (HR) Manager

At BD - Covington

Posted on Oct 12

View job Apply on company site

Manager Success Partner, People

At DigitalOcean - Seattle

Posted on Oct 8

View job Apply on company site

Manager Tech Program Mgmt

At Mattel - El Segundo

Posted on Sep 9

View job Apply on company site

Senior Community Growth Manager

At Airbnb

Posted on Sep 3

View job Apply on company site

Associate, Ancillary Benefits

At Justworks - New York

Posted on Nov 3

View job Apply on company site

Head of Creator Community - TikTok Content Operations

At TikTok - Los Angeles

Posted on Oct 25

View job Apply on company site

Strategy & Operations Manager, APAC Business Marketing

At TikTok

Posted on Sep 21

View job Apply on company site

Lead Consultant

At Infosys - Santiago

Posted on Oct 24

View job Apply on company site

Senior Product Operations Manager

At Apple - Cupertino

Posted on Oct 19

View job Apply on company site

Managed Creator Business Development Project Intern (TikTok Shop), 2026 Start (BS/MS)

At TikTok - London

Posted on Nov 17

View job Apply on company site

Cost Accounting Team Lead - Controlling Practice & Operations

At Hitachi Energy - Bengaluru

Posted on Sep 3

View job Apply on company site

Business Continuity Mgr Sr

At PNC - Pittsburgh

Posted on Nov 1

View job Apply on company site

Manufacturing Operations Controller

At Applied Materials

Posted on Oct 22

View job Apply on company site

Apple

Live-streaming Functional Lead, Retail Customer Care

Posted 22 days ago

Apply on company site View full job

Here in the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

We're searching for a dynamic, highly motivated function lead with phenomenal ideas and a real passion for livestream to lead the Retail Customer Care (RCC) livestream team, in charge of the team's performance and development. The leader is responsible for the day-to-day management of Host Manager, Script & Demo Editorial Manager, and individual contributors in the team, as well as partnering with groups across Apple to deliver outstanding livestream customer experience. The position requires leadership, people development, and tactical execution of new and existing programs. As a member of the RCC management team, the individual will require strong cross-functional leadership skills and a demonstrated track record of aiming for excellence in the area of Customer Experience.

Description
Responsibilities includes not limited to;
- Lead a team of Host Managers, Script & Demo Editorial Managers, and Individual Contributors, and be responsible for the team's key deliverables.
- Define critical metrics for livestream operations and grow the team's performance to these metrics.
- Implement operation strategy aligned with Apple's livestream strategy and business goals.
- Drive operational excellence and the 'Voice of the Customer' to continuously optimize the livestream quality and improve the viewer experience.
- Nurture and maintain a positive and motivating work environment by promoting collaboration and focusing on positive employee relationships.
- Enable a culture of continuous improvement across all levels. Build an inclusive environment which help support team and partners to be successful.
- Be the advocate of customer experience and influence and align priorities with partners for resolutions.
- Engage actively in WW forums and work with Global Optimization team on deployment and execution of worldwide initiatives/programs.
- Contribute to the formulation, alignment and implementation of wider business plans, strategies and tactics within the APAC RCC Leadership Team.
- Represent the RCC Livestream team at regional events, meet-ups and strategic meetings.

Preferred Qualifications
Extensive experience and proven success in leading Hosts, scriptwriting, editorial, demo, or content creation is strongly preferred.
Experience working for a global organization within the technology sector
Deep understanding of China's digital ecosystem, consumer behaviors, and Douyin's engagement formats.
Strong analytical ability and decision making skills
Strong People skills to connect with all levels in Support organization and drive engagement
Being an inspiring leader to create an Open and Diverse working environment

Minimum Qualifications
Bachelors degree or equivalent experience, MBA or advanced degree preferred.
Deep passion for the Apple brand and Apple products, as well as strong curiosity for new technology.
Minimum 8 years management experience in livestream, short video, broadcast production, consumer tech, retail, or media.
Tight-knit collaboration skills with experience working in a matrixed organization
Knowledge and experience in e-commerce environment
Well developed oral and written communication skills
Able to work in different Apple offices & studios and being flexible for weekend and night shift
Mandarin and English fluency required.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile