1,378 jobs for "Customer Experience Cordinator/Key Carrier"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Leverage your expertise and our comprehensive capabilities in this dynamic consultative role. As a Consult Partner for Kyndryl Consult, the organization's fastest growing business, you'll shape innovative solutions for some of Kyndryl's largest accounts. Every day within our purpose-driven culture, you'll be empowered to contribute towards the company's strategic growth objectives.

You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements, and leading your team to success. Your leadership will be critical in fostering talent development and innovation within the organization.

You'll be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions; transformations that impact across the entire customer eco-system.

With customer engagement being a core part of the job, this role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level customers.

Contributing to Profitable Growth:

• Drive significant financial outcomes through signings and revenue targets.

• Ensure sustained growth and profitability, managing margin expectations and backlog growth.

• Support the identification, pursuit and conversion of a pipeline of business development opportunities.

• Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk.

Building Customer Engagement:

• Build and maintain deep relationships with customer CXOs and be seen as the 'go to' person and a trusted advisor by senior executives.

• Leading C-level customer interactions and consulting initiatives, deliverables and outputs of a deal engagement.

• Demonstrate credibility and experience to advise and deliver on complex consulting engagement.

• Enhance customer satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure customer references.

Achieving Operational Excellence:

• Achieve individual and team utilization targets.

• Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction.

Leading and Collaborating:

• Lead by example fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive of each other.

• At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed.

Contributing to Strategic Goals:

• Utilize industry and technology expertise to shape and drive the company's strategic initiatives.

• Align with Kyndryl's strategic vision and contribute to its execution.

• Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.

• Proactively develop thought leadership and intellectual capital

Who You Are

You are a customer-focused technology expert and leader, experienced in consulting with key customer stakeholders and prioritizing their success. You have a growth mindset and are keen to drive your personal and professional development. You're naturally inclusive in how you work with others.

Required Skills And Experience:

• Extensive experience in customer engagement and relationship management at the CXO level

• Demonstrable ability to build and commercialize relationships with senior executives

• Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment

• Effective financial acumen with experience in driving revenue growth and managing margins

• Experience of managing or supporting high-value business development activities with senior stakeholders

• Deep understanding of industry trends and technology

• Sound personal brand and presence in the industry

• Demonstrated ability to innovate and drive change

• Fluent in Japanese

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

View company profile