2,919 jobs for "Global Product Support"

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization.IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operations secure and running. The team manages identity, device security, and anti-abuse platforms - covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch, ETS owns the systems that ramp factory production - managing serial numbers, network credentials, and verified software.

Description
The ideal engineer for this role is comfortable working in a dynamic and creative team charged with ensuring quality of many critical applications. The successful engineer will work closely with cross functional teams to develop robust solutions that will improve productivity and ship releases with high quality.

- Provide functional and integration quality-assurance testing for backend services and platforms.
- Innovate and Build QE Automation tools and platforms with the goal of 100% automation and reduction of regression test cycles
- Build Functional testing tools and frameworks and enhance existing automation platforms
- Work closely with multi-functional organizations, project teams and clients to develop project schedules, execute test plans and cases, and deliver high quality products
- Act as a strong advocate for quality in the product development process for software engineering
- Contribute to initiatives to improve the overall QE process, such as identifying gaps or inefficiencies in workflows and suggesting improvements

Preferred Qualifications
Familiarity with Cloud/Containers, Spinnaker, and SCM strategy ownership is a plus.

Minimum Qualifications
At least 3 years of working experience in:
At least one object oriented programming language such as Java and related frameworks relational databases (e.g. SQL)
Open source testing frameworks (e.g., Selenium, Gauge, Playwright etc)
Linux/Unix environments
Automating REST-based and other web services

Proficiency in scripting language such as: Perl, Python or Bash
At least 1 year of working experience with Kubernetes, Docker, and cloud platforms such as AWS and GCP
Proficiency in QE automation architecture, methodologies, processes, and tools
Proficiency with continuous deployment systems using Maven, GIT, Spinnaker, and Jenkins; define branching, tagging, and code merging strategies
Experience in configuring and maintaining CI/CD pipelines to automate the test process
Experience in reporting and analyzing quality metrics from test execution
Ability to investigate, debug and triage difficult problems both independently and collaboratively.
Experience with bug tracking and test/requirement management systems
Proven ability to deliver high-quality work on tight schedules
Ability to work in a fast-paced environment with frequent context switching
Collaborate with cross functional and globally distributed teams
Self-motivated, independent, and dedicated with great organizational skills
Excellent written and verbal communication skills

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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