2,308 jobs for "Customer Experience Specialist"

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it's an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital Channels (Web and App).

The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple's iOS platform and payment features.

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).","responsibilities":"Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up

Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch

Identifying key players, and managing the end to end enablement process with merchants, and payment partners

Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections)

Establishing, developing, and maintaining positive business and customer relationships

Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience

Building and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via Webinars

Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams

Maintain merchants contacts and update pipeline status in the internal CRM system

Preferred Qualifications

Solid understanding of Retail/e-commerce and/or Payment industries

Bachelor degree or 3-5 years of sales or business development experience

Minimum Qualifications

Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations

Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision

Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles.

Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting

Excellent problem solving skills with the ability to manage through ambiguities with attention to details

Professional Spanish or Portuguese language fluency (reading, writing and speaking) as well as high proficiency in English

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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