10,930 jobs for "Service Manager"

Apple is where individual imaginations come together, united by a shared commitment to values that lead to great work. Every product we build, every service we create, and every Apple Store experience we deliver is the result of making each other's ideas stronger. It's the diversity of our people - and their thinking - that inspires the innovation running through everything we do. When we bring everybody in, we do the best work of our lives. Here, you won't just join something - you'll add something.
We are seeking an experienced, passionate, and strategic leader to oversee two strategical areas: Reliability testing and Quality Assurance for innovative R&D space. This role is pivotal in ensuring the long-term quality and success of our product portfolio, requiring close collaboration with teams across multiple continents.
The successful candidate will combine deep technical expertise with a strategic mindset and a proven track record of leading high-performing teams in a fast-paced, global environment.

Description
You will apply your management and technical depth to lead two distinct technical teams, driving excellence across quality engineering and product reliability. You will operate at both strategic and tactical levels - shaping the future direction of your function while staying close to the work and the people doing it.
This is a highly collaborative, cross-functional role with global reach. You will build strong working relationships with Apple partners across EMEIA and beyond, communicating with clarity and purpose across all levels of the organisation. Comfort in a rapidly evolving environment, an ability to manage multiple priorities simultaneously, and a genuine passion for mentoring talent are all essential to thriving in this role.
The position is based at Apple's EMEIA headquarters in Cork and requires occasional international travel
","responsibilities":"Lead end-to-end reliability testing processes, including planning, execution, analysis, and evaluation of results
Shape and influence reliability testing strategy at a global level
Ensure rigorous quality assurance across innovative product prototyping processes
Lead, develop, and mentor two technical teams across distinct functional areas, elevating individual and collective performance
Define, implement, and continuously improve quality strategies, methodologies, and processes
Support your team in designing, coordinating, and evaluating testing and measurement activities
Collaborate closely with cross-functional partners across multiple continents, ensuring alignment on global projects and key business initiatives
Contribute actively and transparently to cross-functional discussions, bringing data-driven insights and expertise from your team
Conduct risk assessments and implement effective preventive and corrective actions
Provide regular reporting and actionable insights to senior leadership, enabling informed, data-driven decision-making
Manage team operations within agreed financial budgets

Preferred Qualifications
Knowledge of quality methodologies such as Lean, Six Sigma, or equivalent frameworks
Formal quality qualification (e.g. CQE, CQM, or equivalent) is an advantage
Project management experience in complex, multi-stakeholder environments
Experience operating within large-scale global organisations and cross-functional teams
Background in high-tech or innovation-driven industries
Consumer electronics experience is preferred, but candidates from medical devices, automotive, aerospace, or other technically rigorous industries with relevant development models are strongly encouraged to apply.

Minimum Qualifications
10+ years of experience in quality engineering or a closely related field, with at least 5 years in a senior management role
Proven experience in product reliability testing, including planning, execution, and results evaluation
Experience in quality assurance within prototype or new product development environments
Bachelor's or Master's degree in Engineering or a related technical field
Proficiency with statistical tools and techniques such as Minitab or JMP
Strong analytical and problem-solving skills with exceptional attention to detail
Strategic thinker with a systems-level approach to quality and engineering challenges
Excellent communication, collaboration, and leadership skills
Adaptability and composure in a fast-paced, rapidly changing environment

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile