9,809 jobs for "Manager, Customer Experience"

Responsibilities

About the role and team:
TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok's unique platform to drive business impact. The GBS team thrives on creativity, collaboration, and results.

The Mobile + XP key accounts team works with brand partners focused on high-impact, performance, and full-funnel campaigns on TikTok.

The Brand Partnerships Manager (BPM) is responsible for hitting revenue goals, building relationships with key enterprise accounts, and helping clients drive business results on TikTok through product consultation, education, and support. Success as a BPM requires strong sales skills, strong partnership with the Client Solutions Manager (CSM), problem-solving skills, attention to detail, and the ability to thrive in a dynamic and ever-changing environment.

Responsibilities:
- Become an expert in TikTok solutions for businesses and adapt recommendations quickly to suit varying client needs
- Lead the account planning process that aligns brand and TikTok resources to maximize opportunities
- Create compelling sales presentations and proposals utilizing internal and external data
- Grow revenue, educate and lead strategic conversations with clients, and navigate complex relationships
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Spearhead client education on products and give product updates to advise on the best approach to drive business outcomes for clients and agencies
- Work cross-functionally within sales and other TikTok teams to drive revenue and increase customer satisfaction
- Identify opportunities to improve ad products and the customer experience

Qualifications

Minimum Qualifications:
- 5+ years of media sales, digital marketing, brand advertising, and/or online advertising experience
- Must be willing to work in Los Angeles, California

Preferred Qualifications:
- Experience with digital media (i.e.- MMP, DSP, Pixel and Events, CTV, OTT, Social, etc.)
- Track record of building compelling presentations leveraging industry and internal proof points
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying
- Proven ability to establish relationships with advertisers, agencies, and C-level relationships
- Track record of delivering and exceeding revenue goals
- Creative, outside-the-box thinker and strategist
- A team player and collaborator

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $93372 - $166115 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- 5+ years of media sales, digital marketing, brand advertising, and/or online advertising experience
- Must be willing to work in Los Angeles, California

Preferred Qualifications:
- Experience with digital media (i.e.- MMP, DSP, Pixel and Events, CTV, OTT, Social, etc.)
- Track record of building compelling presentations leveraging industry and internal proof points
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying
- Proven ability to establish relationships with advertisers, agencies, and C-level relationships
- Track record of delivering and exceeding revenue goals
- Creative, outside-the-box thinker and strategist
- A team player and collaborator

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile