3,319 jobs for "Senior Customer Engineer"

Sr. Technical Support Engineer, Focused Services

At Palo Alto Networks - Bengaluru

Posted on Dec 6

View job Apply on company site

Senior Lead Software Engineer- Backend Engineer - Chase UK

At JPMorgan Chase - London

Posted on Sep 19

View job Apply on company site

Lead Design Engineer - Switch SDK/BSP

At Jabil - Sanchong Dist.

Posted on Nov 12

View job Apply on company site

Senior Business Process Engineer - Business Architecture

At Delta Dental Ins. - Remote / Flexible

Posted on Nov 10

View job Apply on company site

Associate Product Engineer

At Jabil - Guadalajara

Posted on Nov 9

View job Apply on company site

Applications Engineering, Sr Staff Engineer (SI/ PI)

At Ansys - Taipei

Posted on Nov 6

View job Apply on company site

Electrical Engineer

At Hitachi Energy - South Boston

Posted on Nov 5

View job Apply on company site

Service Engineer | Substation Automation & SCADA

At Hitachi Energy - Madrid

Posted on Nov 4

View job Apply on company site

Sr. Staff Software Engineer- Eng

At UKG - Noida

Posted on Oct 29

View job Apply on company site

Sr. Staff Software Engineer- Eng

At UKG - Noida

Posted on Oct 28

View job Apply on company site

Engineer - Test

At Aptiv - Singapore

Posted on Oct 28

View job Apply on company site

Sr. Staff Data Engineer

At UKG - Sunrise · Lowell

Posted on Oct 27

View job Apply on company site

Senior Electrical Design Engineer - Power Transformer

At Hitachi Energy - Maneja

Posted on Oct 26

View job Apply on company site

Senior Technical Application Engineer, Power Conversion Solutions

At Hitachi Energy - Chennai

Posted on Oct 22

View job Apply on company site

Senior Technical Application Engineer, Power Conversion Solutions

At Hitachi Energy - Chennai

Posted on Oct 22

View job Apply on company site

Sr. Staff Software Engineer - Network

At UKG - Lowell · Atlanta

Posted on Oct 20

View job Apply on company site

Senior Staff Embedded Software Engineer

At BD - Covington

Posted on Oct 16

View job Apply on company site

Senior Machine Learning Engineer - AML Tech

At Adyen - Amsterdam

Posted on Oct 16

View job Apply on company site

Senior Machine Learning Engineer

At Adyen - Amsterdam

Posted on Oct 16

View job Apply on company site

Electrical Design Engineer

At Hitachi Energy - Maneja

Posted on Oct 14

View job Apply on company site

Palo Alto Networks

Sr. Technical Support Engineer, Focused Services

Bengaluru, IndiaScience and EngineeringPosted Dec 6, 2025

Apply on company site View full job

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Job SummaryAs a Senior Technical Support Engineer for Focused Services - XDR, you will be a dedicated partner to our customers, ensuring their success with our Cortex XDR products. You will leverage your deep technical expertise to proactively mitigate risks, troubleshoot complex issues, and provide personalized support as a virtual member of their team. This role is pivotal in managing escalations, performing root cause analysis, and collaborating with internal teams to drive swift resolutions and enhance the customer experience.Key ResponsibilitiesRespond to and triage user-reported issues via ticketing system, phone, or remote sessions, adhering to established Service Level Agreements.Perform advanced, multi-level troubleshooting at the application and OS level to isolate and resolve complex technical problems.Collaborate effectively with development and other teams to identify fault areas (code, environment, configuration) and drive the implementation of fixes.Facilitate comprehensive root cause investigations and manage the implementation of corrective and preventative measures to prevent future occurrences.Proactively engage with customers to address Cortex XDR technical needs and provide escalation management for enterprise deployment issues.Document all actions and solutions meticulously in tracking systems and account-specific repositories to ensure alignment and knowledge sharing.Reproduce customer issues in a lab environment to assist developers in resolving technical challenges and provide timely product feedback.

Qualifications

Required QualificationsBachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience.6-8 years of experience in a technical support, systems engineering, or similar role with a focus on customer service.Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM.Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems.Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits.Preferred QualificationsExperience with bash or Python scripting for automation and analysis.Knowledge of cloud infrastructure (e.g., AWS, Azure, GCP) and VDI environments (e.g., VMware, Citrix).Experience with additional security tools like Antivirus, DLP, IPS, and NAC.Experience troubleshooting Android OS based applications.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About Palo Alto Networks

Our vision is a world where each day is safer and more secure than the one before.

Size: 10,000+ employees
Industry: Technology

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- HSA
- HSA with Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Adoption Assistance Program
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(k) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- On-Site Cafeteria
- Holiday Events
Professional Development
- Promote from Within
- Mentor Program
- Access to Online Courses
- Leadership Training Program
- Tuition Reimbursement
- Lunch and Learns
- Internship Program
- Professional Coaching
- Work Visa Sponsorship
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Founder led
- Veteran founded/led
- Asian founded/led