1,027 jobs for "Client Experience Associate"

About this role

About BlackRock CCB Wealth Management Limited:

BlackRock's purpose is to help more and more people experience financial well-being and the firm has a long history of investing in and serving investors in China. BlackRock aspires to become the leading global asset management firm operating in China and is committed to contributing to the long-term development of the local asset management industry. BlackRock CCB Wealth Management Limited (China WMC) - a Shanghai-based joint venture between BlackRock, China Construction Bank and Temasek - aims to deliver investment excellence by offering customer-centric, diversified and innovative wealth management products and solutions to help Chinese people secure a better financial future and retire with dignity.

Role DescriptionThe role will be responsible for driving the broad activities of product team within WMC.

Core to the role is an ability to create and articulate strategic plans relating to existing and future products, taking into consideration client, industry, market, regulatory and technology trends. A key deliverable is the oversight and execution of product development initiatives in partnership with colleagues and clients.

The individual will more particularly support the creation and syndication of a strategic product roadmap for the WMC. He/she will also play a key role, in partnership with other functions, in executing on this roadmap: legal, financial and operational fund structuring, regulatory/licensing, product positioning in the marketplace, etc. In this respect, it is expected that he/she will have an intimate understanding of the onshore China fund market, both in the public and private fund spaces.

The ideal candidate has a strong interest in market/industry research, product design and structuring, possesses quantitative and analytical skills, is able to solve problems creatively, combined with a passion for driving commercial outcomes. Prior exposure to a broad range of investment products across different asset classes, including internationally, is necessary to succeed in this role.

Responsibilities Include

• Establishing operational procedures and governance pertaining to the launch and ongoing management of all Wealth Management Products on offer within the WMC

• Conducting studies on the local industry landscape, competitor research, and client/market trends

• Working with the team to design and articulate product priorities, new ideas business cases, and longer-term product strategy, including critical gap analysis

• Support the product design and structuring process, manage the product approvals process, and oversee the end-to-end implementation process

• Support the maintenance of existing products, working with numerous stakeholders to reposition products for the purpose of enhancing commercial performance, or eliminate products, as appropriate

• Partner with Legal teams to create and maintain offering documentation

• Support the maintenance and evolution of the product governance framework

• Help create and maintain key reference documents, related to new product ideas and existing product suite

Qualifications

• 7+ years of relevant experience in financial services, preferably in asset/fund management. Working experience in NAFR regulated wealth management company is a plus.

• Strong understanding and prior exposure to the China mutual fund and wealth management industry - familiarity of regulatory frameworks (NAFR) pertaining to the offering of WMPs, product pipelines, competitors, and of launching WMPs, system buildup and internal processes.

• Experience in facing / dealing with regulators and retail/institutional clients

• Charted Financial Analyst (or working towards) or comparable qualification is a plus

Skills

• Native/exceptional in Chinese (Mandarin, simplified) and fluency in English is a plus

• Strong project management, organizational and problem solving

• Ability to multitask and work in a fast-paced environment, and own delivery against tight deadlines and constraints

• Strong analytical abilities, including attention to detail and affinity for data analysis

• Excellent communication and interpersonal skills, including ability to coordinate across multiple functions, geographies and senior stakeholders across the firm

• Effective in operating in an open, interactive, collegial environment

• Sound and unbiased judgment, professionalism and discretion

• High level of self-motivation, with strong integrity and ethics

• Proficiency in Microsoft Office tools

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

About BlackRock

BlackRock is a global investment firm, trusted to manage more assets than any other.

Size: 10,000+ employees
Industry: Financial Services

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