Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst within PNC's Talent Acquisition and Outreach organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL or Birmingham, AL.
We are seeking a candidate a Business Analyst for our Enablement and Experience Team to ensure Workforce Strategies initiatives are designed with integrity, aligned to stakeholder needs, and capable of delivering measurable business value. By connecting Employment Integrity, Journey Redesign, and Benefits Realization, the Business Transformation Analyst helps transform ideas into sustainable outcomes that improve experience, reduce risk, and drive organizational performance.
The successful candidate is:
• An analytical problem solver who enjoys uncovering the root cause of complex business issues.
• Passionate about improving experiences through thoughtful process and journey design.
• Comfortable working across business, operational, technology, risk, and
HR functions.
• Skilled at translating ambiguity into structured solutions and actionable recommendations.
• Adept at using data, process analysis, and stakeholder insights to drive meaningful transformation.
• Focused on both operational excellence and human-centered design.
Primary Responsibilities
Employment Integrity & Operational Excellence
• Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
• Document current-state processes, controls, decision points, and stakeholder interactions.
• Conduct root-cause analysis on recurring process failures, defects, escalations, and operational issues.
• Partner with Risk, Controls, Legal, Compliance, and business stakeholders to strengthen process integrity and improve control effectiveness.
• Develop recommendations that balance experience, efficiency, compliance, and risk management.
Journey Redesign & Experience Transformation
• Lead discovery efforts to understand stakeholder needs, pain points, and opportunities for improvement.
• Facilitate workshops and design sessions to define future-state experiences and operating models.
• Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements.
• Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction.
• Support modernization initiatives that enhance the candidate, hiring manager, employee, recruiter, and contingent worker experience.
Benefits Realization & Performance Measurement
• Establish baseline metrics for strategic initiatives and transformation efforts.
• Define success measures, key performance indicators, and benefit-tracking methodologies.
• Monitor and analyze post-implementation results to evaluate realized business value.
• Develop executive reporting, dashboards, and scorecards that demonstrate outcomes and return on investment.
• Identify opportunities to enhance adoption, improve performance, and increase realization of intended benefits.
Business Analysis & Change Enablement
• Elicit, document, and manage business requirements and user stories.
• Translate business needs into actionable recommendations and implementation plans.
• Assess impacts across people, process, technology, controls, and governance.
• Facilitate stakeholder alignment and support effective decision-making.
Coordinate testing, validation, and business readiness activities to ensure solutions meet intended objectives.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Conducts research; collects and interprets business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. May analyze information technology requirements in business processes.
- Assists in obtaining and identifying the business requirements needed to carry out and improve applicable business processes. Translates business needs, processes and procedures into a workable system, and may articulate on specific software requirements by communicating about these requirements with applicable stakeholders.
- Under supervision, develops and maintains all applicable policy and procedure documentation, and, as applicable, documents for IT applications, system specifications and test plans, according to existing standards and methodologies.
- May work closely with business and technology staff to deliver project results while implementing risk analysis and meeting required deliverables. Supports the development, analysis and distribution of relevant reporting.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsBusiness Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model
CompetenciesAddressing Customer Needs, Analytical Thinking, Business Assessment, Business Data Analysis, Effective Communications, Information Capture, Modeling: Data, Process, Events, Objects, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge, Workflow Analysis
Work ExperienceRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Language AssessmentsNo Required or Preferred Language Assessments
Pay TransparencyBase Salary: $40,000.00 - $75,625.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
Application WindowGenerally, this opening is expected to be posted for two business days from 10/21/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
