8,852 jobs for "Product Support Engineer"

The Answers & Knowledge & Information team is creating groundbreaking technology for artificial intelligence, machine learning, and natural language processing! The features we create are redefining how hundreds of millions of people use their computers and mobile devices to search and find what they are looking for.

Siri's universal search engine powers search features across a variety of Apple products, including Siri, Spotlight, Safari, Messages and Lookup. As part of this group, you will be doing large scale machine learning and deep learning to improve Query Understanding and Ranking of Siri Search and developing fundamental building blocks needed for Artificial Intelligence. This involves developing sophisticated machine learning models, using word embeddings and deep learning to understand the quality of matches. It also includes online learning to react quickly to change and natural language processing to understand queries. Taking advantage of petabytes of data and signals from millions of users and combining information from multiple sources to provide the user with results that best satisfies their intent and information seeking needs.

Description
Design and build infrastructures to support features that empowers billions of Siri, Spotlight, and Safari users. Perform language processing, statistical analysis, and user intent analysis to support your hypothesis for how to improve product-outcomes. Leverage proprietary parallel data processing platform to process web scale data to deliver product features and improvements. Design & run/deploy various metrics and evaluations of features/improvements using a variety of tools like grading, logs processing, pre-launch and holdback A/Bs. Present results of analysis to team and leadership across Apple.

Preferred Qualifications
Hands-on experience in RAG, including developing, evaluating and enhancing for both retrievers and generative LLMs.
Excellent data analytical skills
Good interpersonal skills and great team player
Strong written and verbal communication skills
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Minimum Qualifications
Bachelor's degree or above in Computer Science, Mathematics, Statistics, or a related technical field, or equivalent proven experience.
5+ years of experience in machine learning, retrieval and ranking for search, recommendation, or ads systems.
Mastery of two of following languages: Python, Go, Java, C++
Excellent knowledge and good practical skills in major machine learning algorithms

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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