7,463 jobs for "Customer Support Engineer"

Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

ASML is currently looking for one software application Engineer to support Tachyon Process Window Enhancement and Process Window Control software products at a major customer site located in Austin, TX, USA

Role and responsibilities

Provide onsite product ( Tachyon software application) support to customer engineering teams. - Develop strong technical relationship with direct customer interface. - Manage software engagement with regular customer review meetings and bringing critical customer requirements to Brion. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions. 1st line customer support role: liaise between Product Engineer Group / R&D and customer on recipe development - Software product support: focus on product recipe debugging for advanced nodes less than 2x/1x nm. Drive & monitor of on-going customer engagements. Customer response: coordinate and drive technical responses to customer. Project ownership: define technical specs and timeline with customer & Product Engineering Group, drafting Statement of Work, establish regular review meetings. Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team. Working with our JIRA tracking system, and managing open customer cases. Conducting onsite basic training or coordinating requested training for our customer. Weekly reporting/tracking of customer engagement status. Lead short term (multi month) projects within a small team (2-3 members), monitor deliveries, coach team members and handle communication between company end and customer end. Travel: Occasional international travel required.

Education and experience

SC/Masters/PhD in Electrical Engineering, Optics sciences or Physical Sciences

Skills

4-6 years' experience with Computational lithography & OPC software tools, Lithography knowledge a plus. Previous experiences with direct customer interface. Candidate must have strong analytical and problem solving skills

Strong communication, organization and leadership skills, ability to work effectively with other teams - Strong interpersonal skills and ability to work effectively with

#LI-AS1

#LI-Hybrid

The current base annual salary range for this role is currently:
$130,125-190,850

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US .

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions .

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

About ASML

https://www.asml.com/en/company

Size: 10,000+ employees
Industry: Manufacturing

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