A successful Community Director creates a culture of excellence within the community by building deep relationships and delivering an exceptional experience for all stakeholders internally and externally. This role is based in the field and will work across an assigned territory to develop a community outreach and engagement program. The Community Director will be responsible for overseeing the implementation of a national community playbook to engage the community in a meaningful way and will oversee the planning, execution and reporting of financial health events, community service events, and listening sessions.
As a Community Director within the Community Banking team, you will play a pivotal role in bringing our commitment to life for underserved and underbanked communities. You will be instrumental in providing access to solutions, strategies, and expertise when these communities need them the most. Reporting to the Divisional Director of Community & Business Development, your responsibilities will include assisting in the recruitment and development of our Community Managers. You will also be tasked with building trust, strategizing for growth, and coaching Community Managers, while overseeing the management of your assigned territory.
Job responsibilities- Coach and observe Community Managers on best practice techniques surrounding community outreach, financial health sessions, and general management of the community manager's aligned market
- Oversees the facilitation (and/or co-facilitates) regular financial health workshops and community events in market
- Ensure talent and performance strategies are in place to attract, retain, and develop diverse employees by identifying and developing community managers; Instill an environment where employees feel valued, supported, and able to achieve career growth
- Provides updates to leadership team on team progress towards goal
- Partners with Market Directors and Divisional Directors on customer engagement, referrals from events and adoption of financial product solutions
- Ensure that all community managers are effectively mitigating risk and remaining in compliance to guarantee a safe business experience for clients
Required qualifications, skills and capabilities;
- Previous experience with cultivating community advocates and or Business Development with nonprofits or small businesses
- Building effective strategic business plans, to build trust, create advocates and win the business.
- Great communication and presentations skills
- Proven track record of leading, coaching and developing high performing teams remotely
- Effectively prioritizes, multi-tasks, and plans and executes business strategy
- Ability to translate knowledge of financial markets and market trends for execution of the strategy
- Ability to set the tone of commitment to diversity and inclusion
- Proactive; takes initiative to identify solutions, has entrepreneurial business spirit and executes with a sense of urgency
Preferred qualifications, skills and capabilities;
- Consumer/commercial credit knowledge; Understanding of financial planning and customer life cycle
- BA/BS degree preferred
Travel requirement;- ability to travel as required up to 60% which may include travel out of state
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
