As a Launch Manager you'll be the face of Navan for our most strategic Premier clients during the most critical moment of their journey — the transition from Reed & Mackay to Navan. You'll bring deep expertise in enterprise travel program management, a consultative mindset, and the ability to earn trust fast with sophisticated buyers.
You'll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption — ensuring every client launches with confidence and immediately feels the Navan difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths, helping to shape our playbook and influence product design.
What You’ll Do:
Client Advisory & Strategic Onboarding
- End-to-End Ownership: Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all work streams, project plans, and timelines from kickoff to go-live.
- Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.
- Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent Navan solutions.
- Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.
Technical Integration & Cross-Functional Alignment
- Cross-Functional Collaboration: Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
- Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
- Issue Escalation: Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
- Payment & Expense Expertise is a must
Change Management & Process Optimization
- Tailored Training: Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.
- Playbook Development: Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.
What We’re Looking For:
- 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
- Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
- Direct experience implementing or administering expense programs and/or corporate card programs.
- Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intact, QuickBooks Online).
- A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
- A natural, inquisitive problem solver who uncovers solutions to suit client needs. .
- Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
- Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.
- Willing and able to travel both domestically and internationally to visit customers and prospects. 25%
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range$97,500—$170,000 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
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