1,249 jobs for "Lead Customer Service Engineer"

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people at Apple don't just build products - we craft the kind of wonder that has

revolutionized entire industries. Apple is where individual creativities gather together,

contributing to the values that lead to extraordinary work. Every new product we build, service

we create, or Apple Store experience we deliver, is the result of us making each other's ideas

If you're motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.

We are a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love in the best user friendly efficient way. Apple is a deeply collaborative place, where everything we create is the result of people in different roles and teams working together to make each other's ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leave the world better than we found it.

Today, the Retail Engineering provides one of the best Apple Experience to Customers in the world, and operates in multiple countries worldwide.

Description

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

The IS&T Retail Engineering organization is seeking a passionate project management expert to own large, complex, initiatives that shape the development of both software and hardware solutions. In this role, you will define and execute strategies that align cross-functional teams, drive clarity in ambiguous business challenges, and deliver scalable solutions that contribute to our platform's long-term success. You will leverage technical depth, strategic systems thinking, and high-impact communication to navigate complexity and influence key decisions across engineering, product, and business domains.","responsibilities":"Take full ownership for the success of your projects, steering them from concept to launch with laser focus on execution.

Confidently navigate multifaceted environments, building strong relationships and

smoothly resolving conflicts.

Work seamlessly with engineers, product owners, and strategic partners, ensuring

everyone is aligned and informed.

Efficiently manage resources, monitor timelines, and proactively identify and mitigate

risks.

Maintain a relentless focus on execution, ensuring timely and successful delivery while

paying meticulous attention to detail.

Preferred Qualifications

Proven ability to drive multi-year, multi-team programs that require both customer and technical focus.

Experience leading customer-facing software initiatives, balancing business objectives, customer impact, and engineering constraints.

Experience with enterprise-scale software development lifecycles, including launch strategies, compliance, and operational scaling.

Experience successfully completing and delivering projects using an Agile methodology.

Experience managing cross-org dependencies across multiple engineering, product, and business teams.

Proficiency in setting up governance models, decision-making frameworks, and program health metrics.

Ability to drive consistency in execution across different teams, priorities, and timelines.

Proven track record of influencing at all levels, from engineers to C-suite executives, through clear and compelling written and verbal communication.

Experience handling multi-functional trade-offs, ensuring collaboration rather than friction across engineering, product, and design teams.

Strong facilitation and organizational skills, with the ability to prioritize across competing workstreams and lead teams to meet deadlines with minimal supervision.

Demonstrated experience managing program budgets and forecasting resource needs across multi-team initiatives.

Strong understanding of engineering workflows and architectural trade-offs, including highly available, distributed, and scalable enterprise systems, even if not hands-on coding.

Familiarity with scalable architectures, cloud infrastructure, APIs, and software development best practices.

Proven ability to thrive in fast-paced environments with frequent change and evolving priorities.

PMP or Scrum Master certification preferred.

Minimum Qualifications

5+ years of hands-on experience in engineering project management

Experience in software development life cycle methodologies

Bachelor's Degree in Computer Science, Engineering or related field; or a minimum of 5

years of relevant experience.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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