943 jobs for "Manager, Services Delivery"

Vendor Manager - Retail Customer Care

At Apple - Yokohama

Posted on Oct 15

View job Apply on company site

Hardware Engineering Program Manager (HW EPM)

At Apple - Cupertino

Posted on Oct 15

View job Apply on company site

Technical Product Manager - Cyber/Application Security

At Morgan Stanley - Alpharetta

Posted on Oct 15

View job Apply on company site

Principal Technical Program Manager - Parametric

At Morgan Stanley - Alpharetta

Posted on Oct 15

View job Apply on company site

Manager, Data Engineering

At Vanguard - Hyderabad

Posted on Oct 15

View job Apply on company site

Full-stack Engineer 5 (Senior Manager, IC)

At Capital One - McLean · Richmond

Posted on Oct 15

View job Apply on company site

Director, Technical Program Manager

At Capital One - McLean · Richmond

Posted on Oct 15

View job Apply on company site

Proposal Manager - Global Proposal Solutions Group - Vice President

At JPMorgan Chase - Ciudad Autonoma Buenos Aires

Posted on Oct 14

View job Apply on company site

Technical Product Manager - Data Products

At JPMorgan Chase - New York

Posted on Oct 14

View job Apply on company site

Staff Product Manager - In-Vehicle Privacy & Authentication

At General Motors - Mountain View · Warren

Posted on Oct 14

View job Apply on company site

Data Center Project Manager, Mechanical

At Apple - Maiden

Posted on Oct 14

View job Apply on company site

Data Center Project Manager, Mechanical

At Apple - Maiden

Posted on Oct 14

View job Apply on company site

Client Solutions Manager - Health - Chicago - GBS

At TikTok - Chicago

Posted on Oct 14

View job Apply on company site

Client Solutions Manager - Health - New York City - GBS

At TikTok - New York

Posted on Oct 14

View job Apply on company site

Rural Health Senior Manager

At Deloitte - Boise · Colorado Springs

Posted on Oct 14

View job Apply on company site

Lead Technical Program Manager

At Visa - Austin

Posted on Oct 14

View job Apply on company site

Manager

At Deloitte - Dallas

Posted on Oct 13

View job Apply on company site

Sr Manager Software Engineering

At GE Vernova - Hyderabad

Posted on Oct 12

View job Apply on company site

Product Launch Manager, WW Marketing

At Apple - Cupertino

Posted on Oct 12

View job Apply on company site

Engineering Program Manager, BPR: Supply Chain

At Apple - Sunnyvale

Posted on Oct 12

View job Apply on company site

Apple

Vendor Manager - Retail Customer Care

YokohamaPosted 25 days ago

Apply on company site View full job

Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.

This position is responsible for operational performance of RCC's(Retail Customer Care) OSV(outsource vendor) contact center partners in Japan.

The Vendor Manager is to manage day to day business execution, lead with strategic directions to gain OSV commitment, callout risk and drive solutions, and develop initiatives to improve operational performance aligned to the customer experience.

You must be a strong team player, a great communicator, and a business savvy individual who has an excellent understanding of the needs and challenges facing today's outsourcing partners and how they fit with Apple's unique customer focus and passion for excellence.

Candidate must be self motivated with strong analytical, management and coordination skills to handle a variety of activities and complexities spanning across the organization. Candidate must be an effective negotiator and skilled at resource balancing and conflict management. Candidate must be able to act as a liaison between the business and outsource partners. A critical key to success is the ability to gain alignment by proactive partnering with all levels across the organization.
Vendor Manager - Retail Customer Care

説明
Drive outsourced vendor operational excellence and service delivery by Apple standard

Align with Apple internal support groups and provide feedback as appropriate on processes, procedures, call drivers, staffing etc

Facilitate and review daily, weekly, monthly and quarterly performance metrics and trending to ensure alignment with business expectations, develop action plans, as required

Drive initiatives/projects to uplift network performance, either by fixing problems or optimizing to the next level

All-round ramp plan implementation based on headcount forecast

その他の条件
Solid understanding of OSV contracts and negotiation principles
COPC Registered Coordination Certification preferred
BA/BS Degree in Business or related field
Tableau Analytical Skill is a plus
Flexible to travel

必要なスキルと能力
Minimum 5 years of shown work experience in large-scale contact center environment including sales, customer service or technical support management across phone, chat and email channels
Strong result-driving capability
Analytical problem-solving skills
Well developed oral and written communication skills
Curiosity on digging into details and extract actionable recommendation to improve customer experience
Ability to interpret sophisticated business information and perform data analysis to drive measurable results
Ability to work in a fast paced, challenging environment
Makes space to listen, learn, and amplify diverse perspectives and experiences
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Fluent in both Japanese and English

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile