7,418 jobs for "Customer Support Engineer"

Context

Takes the lead in development of more complex parts of modules AND/OR drives and owns a technically complex solution.

Leads several technically complex (mono-disciplinary) designs OR a functional design, owning and delivering solutions with full technical ownership, taking industrialization into account.

Works across multiple teams and collaborates with other trains.

Can take lead in interfaces with suppliers, customers, other projects and other engineering disciplines in a less-defined environment (e.g. new supplier, NPI product).

Participates in cross-sector teams to realize customer solutions (end-customer /sectors in Operations).

Aligns on / thinks of solutions with counter parts from multiple adjacent groups. Collaborates with engineers in other trains.

Understands how own designs fits in at subsystem level. Performs critical design engineering tasks, in cooperation with other disciplines and suppliers, maintains cross project view, specifies, designs, develops, tests, and assists in project planning and management as well as competency development. Introduces and drives new approaches on technical level within submodule. Provides work breakdown support to architects/PLs/POs for features/work packages and performance breakdown in own (sub-)module scope. Balances between quality and timely delivery. Advises Cluster Project Leaders & SE & manager on own expertise area.

Self-propelling within own area of expertise, subject to high-level managerial direction.

Guides and impacts the work of peers, typically 3-5 engineers.

Takes the technical lead in the integration of multiple subsystems into one complete ASML system (qualification, integration and/or execution) and secures proper integration in line with customer specifications.

Requirements

Master degree with thorough experience, or equivalent working and thinking level. Able to technically lead engineering team and advise management.

Has complex sub-module knowledge within own area of expertise

and

Solid knowledge of neighboring parts / areas of expertise within module

and

complex module and system knowledge and how it interacts with other sub-systems

Responsibilities

Research

Achieve specific goals for a designated part of a research program. Involves working within established research systems.

Design Requirements and specifications

Plan and coordinate the identification, elicitation of of product and/or project requirements, conduct analysis of those requirements for completion and alignment, document and manage requirements throughout the life of the project and coordinate the verification of the end deliverable. Generally done at the project level.

Feasibility

Conduct feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure. Identify feasibility questions and improvements in own domain.

Conceptualization

Contribute to the design of engineering solutions; design the feasibility testing approach and supervise its implementation to support the development and validation of engineering solutions.

Preliminary design

Develop technical concepts including material choices. Make technical choices in all phases, solve technical issues, devise new approaches to problems encountered. Prepare high level design of the (sub-) module fulfilling the requirements set while addressing architectural and interface choices. Document the high level design in the relevant SEG documents.

detailed design

Contribute to the design of engineering solutions; design the feasibility testing approach and supervise its implementation to support the development and validation of engineering solutions.

Detail out the design including its documentation.

Integration

Integrate sub-systems into the system, execute configuration management, and provide support to projects

Product quality / Testing

Contribute to the specification of Qualification-, Integration-, and Production- Tests,

design and produce associated test tools, realize the qualification of the design by

ensuring the proto production, execute tests and report results.

Develop product specifications and design test procedures and standards. Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.

Safety

Adheres to ASML's EHS policies, procedures and mandatory instructions; identifies and mitigates safety risk and safeguards the environment and well-being of oneself and others. Instructs the team in safe working methods and identifies instances of risky behaviors within the team and takes appropriate action, escalating serious issues as appropriate.

Project management

Oversee the dependencies between project team tasks, assist PO/PL in planning, proactively signal risk of not delivering on spec and in time, take the lead in teamwork breakdown from features to daily tasks, deliver weekly deliverables, carry out assigned departmental projects.

Provide input to PO/PL for upcoming features in terms of content and high level effort estimates.

Communication and documentation

Document complex design choices and specifications in all phases to ensure product documentation is up to date and relevant underlying assumptions and restrictions are documented.

Knowledge

Stay up to date on technical developments in one's area of expertise and in general affecting ASML and contribute to the overall broadening and maintenance of ASML' s technology base. Acquire knowledge of neighboring FCs/ICs.

The current base annual salary range for this role is currently:
$112,125-168,188

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US .

All new ASML jobs have a minimum application deadline of 10 days.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions .

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

About ASML

https://www.asml.com/en/company

Size: 10,000+ employees
Industry: Manufacturing

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