1,915 jobs for "Client Service Manager"

JOB DESCRIPTION

Location: Bangalore, India

This is a hybrid position primarily based in Bangalore, India. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

Note: Shift timings will be 6:00pm to 3:00am (IST)

We give you a world of potential.

Support is awesome in the way trust makes it work! When you join this dynamic team as a Senior Business Analyst, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.

If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love.

The Senior Business Analyst responsible for assessing business requirements and translating them into business user stories. They participate as a member of an agile team or on larger initiatives and demand management items based on team and initiative needs, as well as the individual's expertise and interests. The Senior Business Analyst may also correspond with business stakeholders and Technology in response to queries received, providing accurate written or verbal guidance and interpretation to maintain high quality customer service standards.

Work closely with the Business Stakeholders, Application Product Owner and Delivery team to create backlog items on initiatives, enhancements, and other changes that come up, using excellent written and oral communications.

Effectively obtain information from stakeholders to obtain requirements

Support Application Product Owner to assist in creation of user stories in teams' backlog, and aid in sequencing of user stories considering any dependencies

Work with team to break apart user stories and detail acceptance criteria

Identify and manage changes and refinements to user stories

Support Application Product Owner in grooming the backlog

Identify and communicate risks, issues, constraints, and assumptions that may impact scope and/or solution.

Provide status on assigned tasks in Daily Stand-ups

Participate in Sprint planning, Reviews and Retros - support team as needed

Can take on other scrum team tasks as appropriate in support across functional Agile development team

Works with user groups to assist in creation of test scripts as necessary

Supports coordination of UAT testing with stakeholders for release testing

Works with user groups to provide training, resolve questions, assess user needs and recommend changes

Provide support and/or subject matter expertise of the system, it's capabilities, underlying data and change impacts as well as act as a point of contact for user support to end users

What will you bring to the role?

Bachelor's/Master's degree (Bsc/Btech/BE/Msc/Mtech/BBA/BCA)

5+ years in operational, technical, business product management or equivalent experience

1 year of experience with agile (SaFE) product development methodology

Strong written and verbal communication skills with the ability to influence and build consensus in a reciprocal way

Proven technology acumen and a desire to learn

Knowledge of Agile tools such as ADO (Azure Devops), Confluence

Knowledge of Agile SCRUM and Kanban

Rewards designed for you.

Health and wellbeing rewards that can be tailored to support you and your family.

Save for your future. We will support you along your retirement savings journey.

Paid parental leave, flexible working and a caring and inclusive culture.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About Computershare

https://www.computershare.com/corporate

Size: 10,000+ employees
Industry: Financial Services

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