8,843 jobs for "Product Support Engineer"

At Apple, we don't just follow industry standards-we push beyond them. We value creative problem-solving, dynamic thinking, and the ability to quickly adapt to new technical challenges. If you're excited about tackling tough problems and shaping the future of amazing products, we'd love to have you on board!

In this role, you'll collaborate with diverse hardware teams to ensure our products are not only durable and reliable, but also built to exceed expectations. From early concepts to field returns, you'll lead cross-functional teams, design innovative reliability tests, and drive continuous product improvements.

Come join our team!

Description

As a System Reliability Engineer, you'll be responsible for identifying high-risk failure modes early in the design process and working closely with design engineering teams to reduce those risks. You'll create new reliability tests based on the physics of failure and anticipated user behavior, ensuring our systems meet the highest standards. You'll also develop and deliver critical test equipment and specifications, and collaborate with vendors to meet testing deadlines. Additionally, you'll support failure analysis efforts, offering design recommendations based on your evaluation of test data to drive continuous product improvements.","responsibilities":"Guide design and interact with diverse groups to improve product reliability

Statistical data analysis to evaluate designs and provide design risk assessments

Present test plans, results, and risk assessments in a confident and positive manner to management and executive teams

Develop new reliability tests procedures and specifications

Prepare concise and detailed test plans and analyze test results

Research new technologies to understand unique failure mechanisms

Preferred Qualifications

M.S. or PhD in Mechanical Engineering, Materials Science, Physics or an equivalent field

Familiar with Failure Analysis techniques (Optical Microscopy, X-ray/CT, Scanning Electron Microscopy/Energy Dispersive Spectroscopy, etc.), and the ability to use failure analysis methodology to derive a root cause of failure

Statistical experience such as Weibull, JMP, or familiarity with accelerated test models

Solid understanding of Failure Modes and Effects Analysis (FMEA) and Design of Experiments (DOE)

Ability to manage multiple projects simultaneously

Collaborative attitude and ability to work cross-functionally effectively

Strong attention to details and curiosity of how technologies work

A proactive, can-do attitude, with a passion for working alongside an amazing team and innovative products

Minimum Qualifications

Bachelor's Degree in Mechanical Engineering, Materials Science, Physics or an equivalent field

3+ years of experience in a related field or industry

Excellent communication skills, both written and verbal

Ability and willingness to travel internationally, as needed (up to 10%)

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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