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TikTok

Client Solutions Manager (Apps, Finance, Automotive, Telco, Gaming), Thailand

Bangkok, ThailandSalesPosted Mar 16, 2026

Apply on company site View full job

Responsibilities

About the Team
Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:
- Tracking business progress and leaning in when coming up with solutions to support attainment
- Supporting teams by sharing insights on brand building, media solutions, market sectors and/or verticals to help strengthen consultative selling skills and troubleshooting
- Contributing to more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation
- Being willing to dive in and support with campaign management and optimization where required
- Leading by example through collaboration and knowledge sharing while contributing to an open and supportive culture

Client Success
- Supporting the performance of the hybrid pod business - contributing to the day-to-day maintenance of the book of business
- Identifying opportunities within the vertical for advertisers within the book of business that align with their business and marketing goals, while helping minimize churn and other slowdowns
- Supporting the development of strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately grow the existing business partnership
- Aligning with Brand Partnerships teams on account plans and supporting execution throughout the year while collaborating with cross-functional teams to pitch and close opportunities
- Contributing insights on business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside the Industry & Client Solutions Lead
- Contributing to best practices in the form of playbooks, case studies, workshop content, frameworks etc.
- Proactively participating in product update discussions, educating brands and agencies on TikTok's new and existing products, and advising on best practices to drive optimal performance and impactful campaigns

Stakeholder Management
- Engaging and building relationships with advertisers and key stakeholders
- Establishing collaborative partnerships internally with cross-functional teams
- In collaboration with the sales team, supporting regular business reviews and taking a consultative, long-term approach to build productive relationships with advertisers
- Maintaining visibility on priorities during advertiser business reviews and audits, working with Client Solutions Managers to develop appropriate narratives and solutions
- Supporting detailed and transparent business updates to leadership in a timely cadence

Qualifications

Minimum Qualifications:
- Over 5+ years of experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology
- High degree of autonomy and self-direction. Proven track record of contributing to the growth of a profitable book of business
- Strategic thinker with experience identifying initiatives that drive business performance and operational efficiencies
- Ability to gather, analyze and present data to identify insights around the state of the business and support actionable next steps to improve performance
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using tools such as GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
- Hands-on experience with planning, optimising and reporting on full funnel (brand to performance) campaigns

Preferred Qualifications:
- Solid understanding of the media landscape, brand building and marketing for global & local brands. Deep knowledge in Automotive, Finance & Fintech, and the App industry preferred, with strong industry connections a plus
- Creative/Brand Strategy experience is a plus
- Performance marketing experience is a plus
- Proactive, positive and exemplifies a growth mindset
- Highly organized, confident and self-motivated individual who is comfortable collaborating with team members and communicating with stakeholders
- Strong analytical mindset with hands-on experience in dashboards, data infrastructure, data visualization, and turning data into actionable insights and recommendations
- Excellent communicator and presenter, with strong interpersonal skills and the ability to simplify complex data for diverse audiences
- Flexible team player who navigates a fast-paced and often ambiguous environment well
- Able to travel where required
- Experience managing performance advertisers with a deep understanding of their challenges is a plus

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Over 5+ years of experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology
- High degree of autonomy and self-direction. Proven track record of contributing to the growth of a profitable book of business
- Strategic thinker with experience identifying initiatives that drive business performance and operational efficiencies
- Ability to gather, analyze and present data to identify insights around the state of the business and support actionable next steps to improve performance
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using tools such as GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
- Hands-on experience with planning, optimising and reporting on full funnel (brand to performance) campaigns

Preferred Qualifications:
- Solid understanding of the media landscape, brand building and marketing for global & local brands. Deep knowledge in Automotive, Finance & Fintech, and the App industry preferred, with strong industry connections a plus
- Creative/Brand Strategy experience is a plus
- Performance marketing experience is a plus
- Proactive, positive and exemplifies a growth mindset
- Highly organized, confident and self-motivated individual who is comfortable collaborating with team members and communicating with stakeholders
- Strong analytical mindset with hands-on experience in dashboards, data infrastructure, data visualization, and turning data into actionable insights and recommendations
- Excellent communicator and presenter, with strong interpersonal skills and the ability to simplify complex data for diverse audiences
- Flexible team player who navigates a fast-paced and often ambiguous environment well
- Able to travel where required
- Experience managing performance advertisers with a deep understanding of their challenges is a plus

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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