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Do you love solving challenging problems in a fast-paced, dynamic environment where you'll work with many different teams across Apple? Work as part of the Beta Program team for our software releases! The Software Beta Program allows customers to provide feedback to Apple on software projects before and after they are released. We are the first responders for outside issues during the development and launch cycle of Apple's software products. Our engineers use customer feedback to advise and craft engineering response throughout the development cycle. On this team, you will interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible releases.

Description

Interacting with external customers, and collaborating with program management and engineering teams

Monitoring pre and post-release public feedback to identify and call out new issues in the field

Reporting on progress of seeding programs, assessment of incoming feedback, and other project status

Develop and improve tools to automate, scale, and optimize workflows

Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis

Reviewing bugs and working with engineering teams to triage and appropriately prioritize response for top customer related issues

Identifying trends and insights from large and complex data sets

Preferred Qualifications

Previous experience as a software or QA Engineer

Real passion for user-focused design & high quality technology

Self-motivated and dedicated with proven creative and critical thinking capabilities

Customer focused, detail-oriented, and strong analytical skills

Technical proficiency in data visualization (e.g., Tableau) a plus

Minimum Qualifications

BS, preferably Computer Science, Computer Engineering, Data Science, Statistics, Applied Math or related experience

4+ years of software engineering, project management, or related experience

Ability to debug hard problems and investigate root cause analysis

Comfortable and adaptable in a dynamic and informal environment, and able to respond to changing priorities quickly and expertly

Excellent interpersonal, verbal and written communication skills

Programming and scripting skills

Hands-on experience with generative AI and large language models, including prompt engineering and building AI-powered automation workflows

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,500 and $250,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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