173 jobs for "Seller Operations Manager"

Responsibilities

The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size.

As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development.

You will shape merchant success, user experience, and the next phase of e-commerce growth in the US.

The TikTok Shop EBHV campaigns team supports 'Electronics, Books & Entertainment, Hardlines, and Appliances & Virtual Products' category teams.

We partner with category teams, account managers, and cross-functional teams to plan and execute platform and category campaigns, expand seller, product participation, and subsequently drive GMV growth.

This role offers hands-on experience in social commerce, campaign operations, and performance analysis.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities
- Support platform governance initiatives: Assist in executing policy enforcement, seller compliance checks, and platform campaigns eligibility. Coordinate with internal teams and external stakeholders to ensure adherence to platform rules and smooth resolution of issues.
- Manage logistics operations and merchant communication: Oversee shipping performance, exception handling, and seller support. Collaborate with merchants, carriers, and internal teams to ensure timely delivery and minimize operational disruptions.
- Contribute to process optimization: Leverage data analysis and operational metrics to identify bottlenecks in governance and logistics workflows. Provide insights and recommendations to improve efficiency and reduce risk.
- Support cross-functional collaboration: Work closely with operations, product, growth, and industry teams to align on governance standards, logistics requirements, and campaign execution. Assist in coordinating projects across teams to ensure seamless implementation.
- Assist in escalation and resolution: Facilitate timely investigation and resolution of platform or logistics issues, including policy disputes, shipping exceptions, and merchant appeals.

Qualifications

Minimum Qualifications:
- Bachelor's degree
- Excellent communication and problem-solving skills
- Data-sensitive with proficiency in Excel formulas
- Able to handle multiple tasks simultaneously
- Strong project management skills and ability to coordinate cross-functional stakeholders
- Self-motivated with a strong sense of responsibility

Preferred Qualifications:
- Preferred background in Business/ Marketing or related field.
- Prior experience in e-commerce activities and platform governance is preferred.
- Proficiency in data analysis software.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree
- Excellent communication and problem-solving skills
- Data-sensitive with proficiency in Excel formulas
- Able to handle multiple tasks simultaneously
- Strong project management skills and ability to coordinate cross-functional stakeholders
- Self-motivated with a strong sense of responsibility

Preferred Qualifications:
- Preferred background in Business/ Marketing or related field.
- Prior experience in e-commerce activities and platform governance is preferred.
- Proficiency in data analysis software.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- On-Site Gym
- Long-Term Disability
- Short-Term Disability
- Virtual Fitness Classes
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Company Equity
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Some Meals Provided
- Happy Hours
- Pet-Friendly Office
Professional Development
- Promote from Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)