59 jobs for "TikTok Shop - Strategy & Operations Associate, Business Planning & Operations, UK"

Responsibilities

TikTok Shop SEA is redefining shopping by bringing discovery, entertainment, and commerce into one experience. Across Southeast Asia, we work at the intersection of technology, content, business, and operations to build a trusted, engaging e-commerce ecosystem where users, sellers, creators, and partners can connect and grow.

As the platform scales across SEA, we take on complex challenges across content, commerce, trust, and the differing needs of each local market, while driving sustainable growth in the ecosystem. You will shape the future of e-commerce in a region with sustained growth and strong long-term potential.

About the team
The SEA Integrated Marketing (IMC) team designs and delivers integrated marketing, communications, and campaign strategies that resonate with diverse audiences across Southeast Asia. We build brand awareness, drive user engagement, and enhance the overall shopping experience. From launching sales-boosting mega campaigns (e.g. 11.11 and 12.12) to optimizing user journeys and creating compelling narratives, our team plays a pivotal role in TikTok Shop's success in the region.

Responsibilities
- Bridge Strategy with Operations: Translate strategists' studies (A/B tests, experiments, benchmarks) into SOPs and playbooks. Validate strategic directions with execution insights, and propose GTM roadmaps that balance feasibility with efficiency.
- Hands-on campaign delivery: Conduct data projections and simulations for planning, develop campaign plans and intra-campaign contingency playbooks, and ensure smooth execution end-to-end.
- Campaign performance excellence: Be the in-house expert on campaign operations. Own campaign performance tracking and historical data, and identify optimization and growth opportunities through post-mortem reports.
- Cross-functional collaboration: Manage communication with senior stakeholders across local teams (eg: Category Management, Creator Management, User Growth) and regional teams (eg: IMC, Product) to align direction and co-develop high-performing campaigns.
- Team Enablement: Support Line Manager in coaching young members and upskilling the project management team. Raise the team's standards in data storytelling and judgment, while leveraging the current operational strength to make things happen.
- AI & Automation Leadership: Champion the adoption of AI tools (LLMs such as ChatGPT/Claude/Gemini, AI-powered BI assistants, and internal AI agents) across campaign planning, execution, and post-mortem workflows.
- Data-Driven Metrics Ownership: Own end-to-end campaign performance metrics including GMV, GMV growth % vs target and vs comparable prior campaign, ROI/ROAS, traffic-to-GMV conversion, CTR, AOV, repeat purchase rate, voucher redemption efficiency, and buyer DAU during campaign windows
- Operational KPIs: Drive on-time delivery rate of campaign milestones, defect/incident rate during execution, stakeholder satisfaction (cross-functional NPS), and post-mortem turnaround SLA

Qualifications

Minimum Qualifications
- 4+ years experience in growth, strategy & planning, or campaign operations, preferably in consumer tech.
- Strong analytical ability to interpret data, run projections, and connect numbers with practice. Able to turn data into action and build frameworks/playbooks.
- Strong project management skills to handle multiple workstreams, timelines, budgets, and stakeholders.
- Positive, proactive, and confident; able to stay resilient in fast-paced, ambiguous environments.
- Excellent communication and influencing skills, comfortable with senior stakeholders across functions and regions.

Preferred Qualifications
- Proven track record in project planning and delivery, with hands-on experience in end-to-end execution.
- Experience in mentoring or coaching peers/teams; able to raise capability standards in data and operations.
- Proven hands-on experience applying GenAI tools (ChatGPT, Claude, Gemini, or equivalent enterprise LLMs) to marketing operations - prompt engineering, AI-assisted analysis, automated report generation, and workflow automation. Familiarity with AI agent frameworks and ability to build lightweight AI-augmented workflows is a strong plus
- Demonstrated ownership of commercial KPIs (GMV, ROI/ROAS, conversion rate, AOV, CTR, retention) with concrete examples of metric improvement driven by your work

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- 4+ years experience in growth, strategy & planning, or campaign operations, preferably in consumer tech.
- Strong analytical ability to interpret data, run projections, and connect numbers with practice. Able to turn data into action and build frameworks/playbooks.
- Strong project management skills to handle multiple workstreams, timelines, budgets, and stakeholders.
- Positive, proactive, and confident; able to stay resilient in fast-paced, ambiguous environments.
- Excellent communication and influencing skills, comfortable with senior stakeholders across functions and regions.

Preferred Qualifications
- Proven track record in project planning and delivery, with hands-on experience in end-to-end execution.
- Experience in mentoring or coaching peers/teams; able to raise capability standards in data and operations.
- Proven hands-on experience applying GenAI tools (ChatGPT, Claude, Gemini, or equivalent enterprise LLMs) to marketing operations - prompt engineering, AI-assisted analysis, automated report generation, and workflow automation. Familiarity with AI agent frameworks and ability to build lightweight AI-augmented workflows is a strong plus
- Demonstrated ownership of commercial KPIs (GMV, ROI/ROAS, conversion rate, AOV, CTR, retention) with concrete examples of metric improvement driven by your work

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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