6,842 jobs for "Customer Engineer"

The opportunity
Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.

Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

How you'll make an impact
1. You will conduct sales performance analysis and build business intelligence: develop and maintain regular sales performance reports, dashboards and KPI scorecards; analyze order intake, revenue, gross margin, pipeline, forecast accuracy, market share and win/loss performance; identify business trends, growth opportunities, commercial risks and performance gaps via advanced data analytics; support MBR, QBR and annual operating planning, and deliver ad-hoc commercial analysis for strategic & operational decision-making.
2. You will complete market intelligence collection and competitive analysis: collect, consolidate and analyze market intelligence from internal and external sources; track market development, customer investment, competitor activities, industry trends, pricing movement and regulatory changes; create competitor benchmarking reports covering portfolio, capacity, manufacturing footprint, technology positioning and commercial activities; support market sizing, segmentation, demand forecasting and opportunity assessment, and prepare periodic market insight reports for local and regional leadership.
3. You will administer sales tools and enable digitalization: manage and maintain commercial & sales systems including Salesforce CRM, Power BI dashboards, reporting databases and pricing tools; guarantee data quality, integrity and governance across sales reporting systems; support development and enhancement of digital sales processes and analytics platforms; provide user training, troubleshooting and ongoing support for sales teams on reporting and CRM tools, and push automation projects to lift reporting efficiency and cut manual work.
4. You will support sales operations and commercial processes: assist with sales planning, pipeline governance, forecasting and target management; coordinate annual budgeting, sales target setting and business planning; develop and maintain standardized reporting methodologies and KPI definitions; ensure compliance with commercial processes, governance and reporting standards, and support sales productivity & operational excellence initiatives.
5. You will deliver cross-functional business support: work closely with Sales, Marketing, Application Engineering, Product Management, Finance, Supply Chain and Operations teams; support business case development, strategic initiatives and growth programs with quantitative analysis; prepare management reports, executive presentations and business review materials, and provide data-driven recommendations for commercial strategy execution.
6. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
7. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
1. Bachelor's degree or above in Data Science, Statistics, Business Analytics, Economics, Industrial Engineering, Computer Science, Energy Engineering or related disciplines; Master's degree preferred.
2. 0-3 years of experience in Sales Operations, Business Analytics, Commercial Excellence, Market Intelligence, Strategy or Consulting; experience within power systems, energy, industrial manufacturing, electrical equipment or technology sectors is preferred.
3. Advanced proficiency in Microsoft Excel, PowerPoint and Power BI; strong data analysis capability using Python, SQL or similar tools, with practical experience in data visualization, dashboard development, CRM (Salesforce preferred), statistical analysis, forecasting models, large dataset handling and reporting automation.
4. Strong business acumen and commercial awareness with understanding of sales processes, pipeline management and forecasting; excellent quantitative analysis, problem-solving, data modelling and visualization skills to extract actionable insights from complex datasets.
5. Excellent written & verbal communication in English and Chinese, strong presentation and stakeholder collaboration capabilities.
6. Self-motivated, proactive, detail-oriented with strong ownership and continuous learning mindset, passionate about digitalization and business improvement.
7. Preferred: hands-on Python analytics & BI development experience, dashboard / operational reporting system building experience, interest in energy transition, electrification, digitalization and industrial markets.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

1.Up to 30 days full paid leaves per year

2.Flexible Benefit program (Supplementary Pensions included)

3.Medical Insurance(outpatient and inpatient)

4.Long service awards

5.Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Hollie Tu, WeChat: Hollie0023.

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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