5,964 jobs for "Customer Success Manager"

Do you love understanding every detail of how new technologies work? Join the team that serves as Apple's nerve center, our Information Systems and Technology group. There are countless ways you'll contribute here, whether you're coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you'll help design and manage the massive systems that countless employees and customers rely on every day. You'll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we'll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers.

You will be a member of Apple's organization responsible for driving Generative AI and Data Platforms for Apple enterprise. The enterprise data warehouse manages petabytes of data, processes billions of rows of data to provide insights and enable informed business decisions. This team provides data analytics, machine learning, and data science solutions to various Apple business groups. Our team champions enterprise Generative AI by providing innovative platforms and solutions to transform how we work. We do this with an outstanding group of engineers, data scientists, engineering managers, and product and program managers.

AI & Data Platforms (AiDP) is IS&T's engine for AI-powered innovation. The team brings together data, application development, and machine learning - including generative AI - along with data services and customer success functions, to help IS&T build solutions more efficiently and streamline the adoption and embedding of generative AI across Apple.

Description

We are looking for an Engineering Project Manager (EPM), who will be instrumental in orchestrating the successful delivery of complex, cross-functional initiatives that drive significant business impact.

Are you a project manager that thrives on working on new technologies and fast-paced application and product development? Do you like to lead a multidisciplinary team working on the future of enterprise data analytics? Then we want to hear from you!

","responsibilities":"You will be joining a team of highly-skilled and entrepreneurial team members working on groundbreaking and rapidly evolving technological transformation of a lifetime. You will lead large cross-functional platforms and solutions to deliver value to Apple teams.

Drive consensus across multiple groups with varying opinions & needs. Influence entire teams around a common purpose and drive conference on the plan of execution

Create and manage project schedules with clear dependencies, critical path and systematic methodology to communicate status

Contribute to product definition, identifying and understanding customer needs and priorities, and developing roadmap.

Build and run processes that allow for the maximum agility and adaptation across AiDP teams.

Build relationships across the AiDP organization and across Apple facilitate communication between cross-divisional groups around Apple.

Preferred Qualifications

Understanding of setups of Relational, and noSQL databases

Understanding of Cloud Infrastructure like AWS, Database Security and compliance areas

Understanding of Networking and Storage

Ideally, you have 1 year experience exposure to AI or ML programs in an enterprise environment

Your ability to navigate ambiguity in a high-stakes, fast-moving environment with efficiency, discretion, integrity, and confidentiality is recognized by peers and teams

A self-motivated, independent, and proactive person with exceptional interpersonal skills; demonstrated creative and critical thinking capabilities; can quickly triage, prioritize, and lead under pressure.

Outstanding communication and presentation skills, written and verbal, to all levels of an organization.

Have experience with enterprise generative AI tools

Minimum Qualifications

4+ years of industry experience in an engineering role.

2+ years of managing Cloud Infrastructure and Database setup programs, bringing multiple teams together and marching towards common objectives.

BS in Computer Science, Engineering, or a technical related field, or international degree equivalent

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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