860 jobs for "Customer Experience Analyst"

At Apple, we focus deeply on our customers' experience. Apple Ads brings this same approach to advertising, helping people find exactly what they're looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass.

Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes-from small app developers to big, global brands. Because when advertising is done right, it benefits everyone.

The Policy and Compliance Analyst will provide a technical lens to the business operations team, helping our organisation make critical & informed decisions involving policy creation & enforcement, risk assessment, fraud mitigation, and platform policy compliance.

Description
This role involves significant interaction with groups across Apple Ads, including: Business operations, policy, product, engineering and privacy teams. The be comfortable handling large data sets, modeling, analysis, written presentations, and will wield a strong understanding of market trends and competitive platforms. They are strong at research and a critical thinker with a creative eye to spot trends and interpret data.","responsibilities":"SME in policy creation, enforcement, and risk analysis for our advertising products and platforms.
Align business policy with partners across Apple and escalate concerns.
Manage policy & risk analysis for multiple countries and products.
Deliver policy insights and recommendations using first and third-party data.
Monitor and optimise policy effectiveness and analyses to maximise user experience, revenue and performance.
Inform our daily policy operations, process, and customer communications.
Develop competitive platform analysis, outlining policy regulations and restrictions.
Develop and maintain centralised Ads policy documentation to act as department reference guide.
Conduct ad hoc scenario analysis in support of product, service, and policy initiatives.
Conduct ongoing analysis of policy, fraud trends, and platform/product susceptibility per market.
Coordinate and implement best practices between internal and external groups.
Support cross-functional teams executing manual ad review.
Monitor and report out policy infringement or fraudulent trends.
Apply learnings and drive efficiencies with how Apple Ads maintains, creates and enforces policy.
Take actions and build relationships as primary stakeholder for compliance and fraud systems and tools.
Ensure our platform initiatives are compliant with Apple policy at large.

Preferred Qualifications
An academic qualification in Computer Science or quantitative equivalent or some academic experience with statistics is beneficial.
Mastery of Keynote and Excel/Numbers.
Inquisitive with an ability to navigate ambiguity as it pertains to policy and regulations.
You have the ability to distil new information and make decisions based on multiple factors and options available.
You take initiative, are self-directed, solution-oriented and keen to share knowledge with others.

Minimum Qualifications
Experience in policy enforcement or digital fraud mitigation is ideal.
Experience delivering data-driven insights.
Strong research skills and the ability to evaluate competitive platforms and markets.
Practical experience using LLM-based tools for research, writing or data analysis in a professional or academic setting.
Curiosity about how AI/agentic tools can be applied to policy, compliance, or fraud workflows, with a willingness to learn.
Ability to do data mining to investigate policy/fraud activities.
High attention to detail, organisation, team-orientation, and able to work under tight deadlines.
Querying, modelling, slide preparation, and delivery.
Excellent verbal, visual, and written communication skills.
Extensive, demonstrable quantitative experience.
SQL querying proficiency.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile