5,718 jobs for "Senior Technical Engineer"

Field Service Engineering Specialist - Senior

At Cummins - Chongqing

Posted on Oct 22

View job Apply on company site

Senior Software Engineering Manager

At General Motors - Warren

Posted on Oct 20

View job Apply on company site

Technical Delivery Senior Consultant, Qualtrics (CX / XM)

At Deloitte - Atlanta · Charlotte

Posted on Oct 17

View job Apply on company site

AWS MarTech Technical Lead (Senior Consultant, Functional Transformation)

At Deloitte - Austin · Charlotte

Posted on Oct 14

View job Apply on company site

Senior Software Engineering Manager, Creative Apps

At Apple - Cupertino

Posted on Oct 9

View job Apply on company site

Senior Software Engineering Manager, Enterprise Software Engineering

At General Motors - Austin · Warren

Posted on Oct 2

View job Apply on company site

Senior Software Engineering Manager, Energy Services

At Apple - San Diego

Posted on Sep 27

View job Apply on company site

Senior Salesforce Technical Consultant - Life Sciences

At Salesforce - Hyderabad · Bangalore

Posted on Sep 27

View job Apply on company site

Field Service Engineering Specialist - Senior

At Cummins - Beijing

Posted on Sep 7

View job Apply on company site

Engineering Sales - Senior Professional

At Schneider Electric - Vadodara

Posted on Sep 4

View job Apply on company site

Cyber Full-Stack Senior Manager/ Engineering Manager

At Deloitte - Atlanta · Austin

Posted on Aug 18

View job Apply on company site

Senior, API Technical Analyst

At Schneider Electric - Barcelona

Posted on Aug 3

View job Apply on company site

Senior Consultant - Technical Program Management: Infrastructure, Cyber & Application - GESTC

At Deloitte - Austin · Boston

Posted on Jun 26

View job Apply on company site

Senior Primary Technical Support with Slovenian

At Schneider Electric - Bucharest · Ljubljana

Posted on Jun 10

View job Apply on company site

Senior Member Technical

At Broadridge - Bengaluru · Hyderabad

Posted on Aug 25

View job Apply on company site

Senior Lead - Technical Solutioning

At Kyndryl - Remote / Flexible

Posted on May 28

View job Apply on company site

Senior Security Technical Program Manager, Fraud & Abuse

At GitLab - Remote / Flexible

Posted on Nov 5

View job Apply on company site

Senior Security Technical Program Manager

At Asana - Vancouver

Posted on Sep 9

View job Apply on company site

Senior Analyst, Materials Operations

At NIKE, Inc. - Beaverton

Posted on Nov 4

View job Apply on company site

Senior Agentic Product Manager - MeshMesh

At Salesforce - San Francisco · Seattle

Posted on Nov 3

View job Apply on company site

Cummins

Field Service Engineering Specialist - Senior

Chongqing, ChinaPosted 17 days ago

Apply on company site View full job

Job Summary:

Provides expert technical support to the Cummins Inc. Service Channel for complex service related issues.

Key Responsibilities:

Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action. Support failure analysis process on common failure modes (e.g. PIR, CCR, HTD, TSR). Documents the results of diagnostic and repair actions in the appropriate database clearly and concisely. Knowledge Management by sharing acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc. Onsite Technical Expert resource support when required. Provides technical input for policy discussion and decisions. Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups. Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions. Assists in field action campaigns and Infant Care or Value Package Introduction (VPI) Programs when needed and when available. Puts safety in everything with the objective of injury free living. Improves capability across the board through coaching, mentoring and training Field Service Engineering in order to support our customers more efficiently. Provides product and customer support in the field while being a liaison during escalations to Technical Territory Manager (TTM)/ Engineering for product improvements and fixes. Implements non-complex Step 3 improvements without approval. Implements complex Step 3 fixes after gaining appropriate approvals. Applies and supports product problem solving processes such as the Seven-Step Problem Solving Approach.

Competencies:

Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers' satisfaction.

Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.

Being resilient - Rebounding from setbacks and adversity when facing difficult situations.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of relevant work experience required. Prior experience in a technical role is preferred.

1. Coordinate and mobilize service, quality, and engineering resources across functions and regions, including cross-region dispatch and stakeholder collaboration, to ensure timely issue resolution and seamless service delivery.

2. Establish and drive customer issue escalation, tracking, and closed-loop management mechanisms; provide effective service solutions, proactive customer communication, and regular status updates to ensure customer satisfaction and risk mitigation.

Job Service

Organization Cummins Inc.

Role Category Off-site Remote

Job Type Exempt - Experienced

ReqID 2438939

Relocation Package No

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Engineering

View company profile