956 jobs for "Customer Success Management Team Leader"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About Us: UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike.

Role Overview: As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.

Key Responsibilities:

• Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments.

• Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals.

• Customization and Integration: Design and implement customizations and integrations to meet specific client needs.

• Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team.

• Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase.

• Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT).

• Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration.

• Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts.

• Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction.

• Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects.

• Travel: Travel up to 25% may be required to meet with clients and support project implementations.

Qualifications:

• Education: Bachelor's degree or equivalent in Computer Sciences or a related field.

• Experience:

o 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor).

o 5+ years of experience in Workforce Management is a must.

o Relevant experience as a consultant in a similar application environment is desirable.

o Extensive experience in implementing solutions for medium to large enterprise customers.

• Skills:

o Thorough understanding of business, process, and technology relating to workforce management.

o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products.

o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable.

o Prior experience in supporting functional testing, integration testing, and UAT.

o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base.

o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction.

o Excellent verbal and written communication skills.

If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Health Reimbursement Account (HRA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA with Employer Contribution
- HSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(k) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program