444 jobs for "Customer Satisfaction & Quality Manager"

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationships with merchants, negotiate and secure the best deals based on campaign or seasonality
- Discover new collaborative opportunities fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction

Qualifications

Minimum Qualifications:
- Minimum Bachelor's Degree or above
- 3+ years of experience in e-commerce; direct experience in relevant categories preferred
- Proficient in English and Thai
- Proficient in Mandarin to communicate with Sellers and Brands from China
- Excellent interpersonal and negotiation skills

Preferred Qualifications:
- Attention to detail, affinity with numbers, logical and problem-solving skill
- Strong connections with brands and big sellers are preferred
- A good team player, fast learner and open to changes
- Proficient in Excel and Powerpoint

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Minimum Bachelor's Degree or above
- 3+ years of experience in e-commerce; direct experience in relevant categories preferred
- Proficient in English and Thai
- Proficient in Mandarin to communicate with Sellers and Brands from China
- Excellent interpersonal and negotiation skills

Preferred Qualifications:
- Attention to detail, affinity with numbers, logical and problem-solving skill
- Strong connections with brands and big sellers are preferred
- A good team player, fast learner and open to changes
- Proficient in Excel and Powerpoint

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile