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Order Management Specialist with Italian
Infosys Czech Republic Sp. z o.o. - Brno - Hybrid 3/2

We are looking for a candidate with:
Experience in working with supply chain and/or logistics processes
Hands-on experience with SAP system (must have)
English and Italian on min. B2 level (essential for client's communication purposes)
Ability to create and maintain process documentation
Participation in process migration projects is considered an asset
Strong analytical skills with the ability to view processes from a broader perspective to clarify and simplify them
Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process
Very good knowledge of Microsoft Excel

Your key activities:
Order management (creation/changes)
Supporting customer queries
Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation).
Creating deliveries
Creation of shipping documents / shipping instructions
Managing customer disputes (any discrepancies)/ claims/processing return orders
Orders monitoring from receipt till delivery
Auditing carrier invoices
Participation in Process Transition
Knowledge Management - Creation of SOPs and training of other team members

You can expect from us:
Hybrid Work Model within Brno
25 Days of Paid Leave
Performance Bonus
Meal Allowance
Multisport Card
Benefit Card
Modern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
Financial Reward for Referring Your Friends
Expat Assistance Services for New Joiners
Relocation Package (for candidates relocating from other EU countries)
Team Building Activities
Long-Term Career Prospects

Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

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