Build partnerships that improve how customers earn, redeem, and enjoy rewards. You'll work across teams to turn commercial strategy into high-quality execution and measurable outcomes.
As a Gift Card Partnerships Associate in Gift Card Partnerships, you will support gift card partner relationships and help deliver initiatives that improve customer choice, value, and experience. You'll contribute to partner performance management, commercial discussions, and roadmap materials in a fast-paced, highly matrixed environment. This role may be filled at the Associate or Senior Associate level, based on experience.
Job responsibilities - Support day-to-day relationship management with gift card partners across key customer passion areas
- Coordinate closely with vendor relationship managers to align on priorities, execution, and performance tracking
- Track partner performance versus targets and prepare clear analyses, insights, and action recommendations
- Support commercial term management by preparing negotiation materials and partner discussion points
- Conduct market, competitor, and portfolio analyses to inform partnership prioritization and strategy
- Maintain partnership roadmap inputs and develop materials for leadership reviews and planning discussions
- Partner with Program Management, Finance, Product, Marketing, and card teams to execute test-and-learn initiatives
- Help define success metrics, track results, and document learnings to improve future decisions
- Identify customer experience friction points and coordinate issue resolution with the right teams
- Support operational excellence through business reviews, deliverable tracking, action logs, and follow-ups
Required qualifications, capabilities, and skills - 3 years of experience in partnerships, account management, business development, strategy, commercial operations, loyalty, payments, e-commerce, or financial services
- Demonstrated ability to support partner needs by coordinating stakeholders and preparing for partner meetings
- Comfort working with program economics, incentives, pricing or discount structures, and performance metrics
- Strong analytical skills, with the ability to translate data into clear insights and actions
- Ability to connect strategy to execution details, including program mechanics and partner performance
- Working knowledge of contract terms, obligations, and deliverables, in partnership with Legal and Risk
- Strong organizational skills and attention to detail, with proven follow-through in a matrixed environment
- Strong written and verbal communication skills, including structured updates and executive-ready materials
- Bachelor's degree in Business, Finance, Marketing, or related field (or equivalent experience)
Preferred qualifications, capabilities, and skills - Experience with credit cards, loyalty or rewards programs, gift cards, merchant offers, payments, or financial services
- Experience supporting negotiations or ongoing commercial term management (deal materials, economics reviews, performance tracking)
- Experience creating executive-ready business reviews, performance readouts, and roadmap presentations
- Strong cross-functional stakeholder management across Product, Marketing, Finance, Legal, Risk, and Operations
- Familiarity with test-and-learn approaches, measurement, and customer journey optimization
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
