Reporting to the Design and Content Management Team Manager, the Human Skills Instructional Designer will design, develop and maintain learning solutions that support the Human Skills curriculum, Leadership Edge portfolio and manager development programs.
As an Instructional Designer in Leadership Development, you will leverage learning technologies and AI-enabled tools to create engaging and accessible learning experiences that promote skill development and behavior change. This individual will collaborate with stakeholders, facilitators, content managers, project managers and subject matter experts to translate business needs into effective learning solutions.
This role requires a strong understanding of adult learning principles, virtual and classroom facilitation design, eLearning development, learning technologies and emerging AI capabilities.
Job Responsibilities
- Design and develop instructor-led training (ILT), virtual instructor-led training (VILT), eLearning, performance support resources, facilitator guides, participant materials and manager toolkits.
- Apply instructional design methodologies and adult learning principles to create engaging, learner-centered experiences.
- Partner with stakeholders and subject matter experts to conduct needs analysis, define learning objectives and develop learning solutions aligned to business goals, and manage multiple concurrent projects in a fast-paced environment.
- Create detailed design outlines, storyboards, learning activities, practice exercises, scenarios, simulations and assessments.
- Design learning experiences that support Human Skills development, including communication, judgement, collaboration, accountability, adaptability, emotional intelligence and leadership effectiveness.
- Use Microsoft Copilot, LLM Suite, AI-enabled development platforms and other emerging technologies to enhance learning design, content development and learner engagement.
- Develop and maintain eLearning content using approved enterprise learning technologies and authoring platforms.
- Ensure learning solutions meet accessibility, usability, branding and quality standards while analyzing learner feedback and performance data to continuously improve learning experiences.
- Partner with internal teams and multimedia resources to develop videos, graphics, digital assets and interactive learning experiences.
- Perform quality reviews of learning assets and ensure consistency across the curriculum portfolio.
- Remain current on instructional design best practices, learning technologies, AI trends and emerging approaches to workplace learning.
Required Qualifications, Capabilities and Skills
- Demonstrated experience in instructional design, learning experience design, curriculum development or corporate learning.
- Strong knowledge of adult learning theory, instructional design methodologies and learner-centered design principles.
- Experience designing instructor-led, virtual instructor-led and self-paced digital learning solutions.
- Proficiency with Microsoft 365 applications, including PowerPoint, Word, Teams, Excel and SharePoint.
- Competence using Microsoft Copilot, LLM Suite, generative AI tools and other AI-enabled content development technologies responsibly and effectively.
- Strong writing, editing and communication skills, with the ability to translate complex concepts into clear and engaging learning experiences.
- Experience creating storyboards, facilitator materials, learner guides, assessments and performance support tools.
- Project management and organizational skills, with the ability to manage multiple priorities and meet deadlines.
- Ability to collaborate effectively with cross-functional teams and stakeholders at all organizational levels.
- Strong attention to detail and commitment to quality.
- Creative problem-solving skills and comfort working with ambiguity and evolving business needs.
Preferred Qualifications
- Experience developing leadership, manager effectiveness, professional skills or Human Skills learning programs.
- Experience with learning management systems, learning experience platforms and digital learning technologies.
- Experience designing AI-enabled learning experiences, simulations or coaching solutions.
- Familiarity with accessibility standards and inclusive learning design practices.
- Experience supporting global audiences and working within a large, matrixed organization.
- Bachelor's degree in Instructional Design, Learning and Development, Education, Organizational Development, Human Resources, Communications, Psychology or a related field, or an equivalent combination of education and relevant experience.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
