142 jobs for "Contact Center Team Manager"

Engineering Program Manager - Customer Systems

At Apple - Sunnyvale

Posted on Oct 14

View job Apply on company site

Vendor Manager - Retail Customer Care

At Apple - Yokohama

Posted on Oct 7

View job Apply on company site

Manager, Engineering Program Management - Customer Systems

At Apple - Austin

Posted on Oct 6

View job Apply on company site

Contact Center Department Manager - Loan Processing (Hybrid)

At Enova - Chicago

Posted on Sep 21

View job Apply on company site

Senior Manager, Contact Center Operations (Hybrid)

At Enova - Chicago

Posted on May 21

View job Apply on company site

Apple Business Expert - B2B Business Expert - Account Manager

At Apple - Orlando

Posted on Sep 25

View job Apply on company site

Project Manager

At Eaton - Seoul

Posted on Oct 28

View job Apply on company site

Quality Assurance Specialist

At Schneider Electric - Cavite

Posted on Oct 15

View job Apply on company site

Field Collections Officer

At Experian

Posted on Oct 19

View job Apply on company site

Salesforce Innovation Centre Strategist

At Salesforce - London

Posted on Oct 26

View job Apply on company site

Business Center Branch Manager

At PNC - Orlando

Posted on Nov 1

View job Apply on company site

Personalization Product Manager - Vice President

At JPMorgan Chase - New York

Posted on Oct 25

View job Apply on company site

Manager, End User Support

At Vanguard - Hyderabad

Posted on Nov 5

View job Apply on company site

Sales Manager, Education

At Zoom - Remote / Flexible

Posted on Nov 5

View job Apply on company site

Specialist Manager, Channel Sales -SAP West/Midwest Region Focus-C_MAT

At Deloitte - Chicago · Cincinnati

Posted on Nov 3

View job Apply on company site

HR Specialist 2 - Sourcing and Recruiting

At GE Vernova - Madrid

Posted on Nov 2

View job Apply on company site

CX Channel Sales Specialist

At Zoom - Remote / Flexible

Posted on Oct 31

View job Apply on company site

Personalization Product Manager - Data Platform

At JPMorgan Chase - New York

Posted on Oct 22

View job Apply on company site

Nordic Project Manager - Customer Sites

At Eaton - Vantaa

Posted on Oct 22

View job Apply on company site

Business Center Branch Manager

At PNC - Orlando

Posted on Oct 24

View job Apply on company site

Apple

Engineering Program Manager - Customer Systems

Sunnyvale, CA$144,600 – $263,800Posted 27 days ago

Apply on company site View full job

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience. We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers' experiences.

Join Apple's Customer Systems team as an Engineering Program Manager. Our team specializes in building CRM solutions that empower customers to reach out to Apple and seek assistance with their needs or solutions to their problems. If you possess a unique perspective, a comprehensive understanding of program management, and the ability to influence and inspire, this role might be an excellent fit for you!

Description

The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering program manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.

Preferred Qualifications

2+ years of experience managing Gen AI programs

Familiarity with AI/ML delivery lifecycles and LLM evaluation practices

Excellent communicator - verbal and written - with strong presentation skills

Knowledge of visual design tools is a plus

Minimum Qualifications

8+ years of experience in technical program or project management

4 years minimum experience in Contact Center or related large-scale, customer-facing systems domains

Proven experience managing large, cross-functional engineering programs on high-profile, critical projects

Proven experience managing large, cross-functional engineering programs on high-profile, critical projects

Able to facilitate and influence architecture and design discussions

The ability to empower, mentor, and lead geographically dispersed teams

A self-motivated individual with excellent time and project management skills.

Proven expertise to excel in a cross-functional team on high-profile, critical projects

Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile