296 jobs for "Operations Program Manager"

TikTok Shop - Moderation Workforce Management Program Manager

At TikTok - London

Posted on Nov 4

View job Apply on company site

Integrated Marketing & Promotion Manager Intern (TikTok Shop - Operations) - 2027 Summer

At TikTok - Los Angeles

Posted on Nov 4

View job Apply on company site

Technical Program Manager II

At UKG - Noida

Posted on Nov 5

View job Apply on company site

Environmental Program Manager - Latin America

At Kyndryl - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Business Unit Program manager

At Jabil - Bayan Lepas

Posted on Nov 2

View job Apply on company site

Office Manager and IT Operations

At BitGo - Dubai

Posted on Nov 5

View job Apply on company site

Demand & Supply Administrator

At Toyota North America - Irvine

Posted on Nov 2

View job Apply on company site

Senior Program Manager

At Infosys - Bellevue

Posted on Nov 4

View job Apply on company site

Senior Strategy & Operations Manager, SMB Scaled Success

At Uber - New York City

Posted on Nov 5

View job Apply on company site

Industrial Engineering Manager

At The TJX Companies, Inc. - Mississauga

Posted on Nov 3

View job Apply on company site

R&D Sr. Program Planner

At Biogen - Cambridge

Posted on Nov 4

View job Apply on company site

2027 Undergraduate HR Services Internship

At Cummins - Perth

Posted on Nov 2

View job Apply on company site

Associate Production Supervisor

At Eaton - Sumter

Posted on Nov 7

View job Apply on company site

Manager, Risk Management-International Risk Office (Network Risk Operations)

At Capital One - McLean · Richmond

Posted on Nov 7

View job Apply on company site

Director, 1031 Real Estate DST Strategist

At Fidelity Investments - Boston

Posted on Nov 2

View job Apply on company site

Associate Indirect Procurement Manager- Rotational Program

At Constellation Brands - Rochester · Chicago

Posted on Nov 4

View job Apply on company site

Valve Program Manager - LNG Projects

At Bechtel - Houston

Posted on Nov 6

View job Apply on company site

Sr Technical Program Manager, Treasury Digital Assets

At Visa - Foster City

Posted on Nov 3

View job Apply on company site

Senior Systems Engineer - Deputy Project Manager

At Leidos - San Diego

Posted on Nov 7

View job Apply on company site

Controls Program Manager

At GE Vernova - Greenville

Posted on Nov 4

View job Apply on company site

TikTok

TikTok Shop - Moderation Workforce Management Program Manager

London, United KingdomOperationsPosted 3 days ago

Apply on company site View full job

Responsibilities

About the Team
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy e-Commerce platform.

- Lead the workforce planning for BPO sites.
- Administer workforce management encompassing all the processes that e-Commerce moderation sites undertake.
- Create data models to forecast long/short term business volume, set up multi-dimensional capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.
- Ensure teams have prepared for the right number of staff available at the right time. Closely collaborate with Partner Operations Managers to coordinate with BPO operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
- Be responsible for monitoring operational performance for sites to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.
- Drive continuous improvement of Workforce Management (WFM) processes/tool/system including streamlining & optimizing forecast, adjustment processes cross departments, supporting system/tool development and improvement, updating relevant databases, assuring data integrity, etc.
- Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as Moderator team, Product team, Operation team in terms of support planning.
- Work with upstream stakeholders such as governance teams, algo teams, business teams, to understand workflow needs, machine to human moderation conversion mechanisms, and translate the project needs into BPO headcounts, as well as inhouse project execution plans.

Qualifications

Minimum Qualification(s):
- Extensive experience in workforce management (WFM) or capacity planning in multi-channel & multi-sites, including volume & headcount forecasting, shift plans scheduling, performance monitoring and processes/system optimizing etc.
- Proficient skills in Excel and data analysis, familiar with formulas and Pivot Tables.
- Great communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).
- Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced environment with dedication, passion and motivation.
- Bachelor's Degree or equivalent education/experience.

Preferred Qualification(s):
- Experience in eCommerce or marketplace platforms.
- Experience utilizing SQL, HQL and WFM systems.
- Expertise in project/program management and coordination.
- Experience in performing WFM tasks manually in Excel or any manual tracking tools with all calculation logic.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Extensive experience in workforce management (WFM) or capacity planning in multi-channel & multi-sites, including volume & headcount forecasting, shift plans scheduling, performance monitoring and processes/system optimizing etc.
- Proficient skills in Excel and data analysis, familiar with formulas and Pivot Tables.
- Great communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).
- Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced environment with dedication, passion and motivation.
- Bachelor's Degree or equivalent education/experience.

Preferred Qualification(s):
- Experience in eCommerce or marketplace platforms.
- Experience utilizing SQL, HQL and WFM systems.
- Expertise in project/program management and coordination.
- Experience in performing WFM tasks manually in Excel or any manual tracking tools with all calculation logic.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile