Human Resources plays a critical role in shaping the employee experience, strengthening our culture, and building a diverse and inclusive workforce. As a strategic partner to the business, we work with leaders across the firm to attract, develop, and retain exceptional talent and help advance business priorities. Together, we foster an environment where people feel supported, have a sense of belonging, and can make an impact through their work.
As a Senior Human Resources Business Advisor and strategic leader within Enterprise Technology, you will shape and deliver the people agenda across key global technology organizations, with a primary focus on software engineering and technology enablement functions. You will serve as a trusted advisor to senior leaders, develop a deep understanding of the business, stay current on emerging technology and talent trends, and use firmwide HR products, workforce data, and insights to help build the workforce of the future.
You will collaborate with senior technology leaders, regional HR Business Advisors, HR centers of excellence, Finance and Business Management, and other partners to deliver consistent outcomes and a high-quality employee experience across a global footprint. You will tailor approaches as appropriate for local market dynamics, regulatory requirements, and talent conditions, while contributing to the design and implementation of digital-first, HR-enabled products and solutions.
This role reports to the Head of Human Resources responsible for Corporate Technology, the Chief Technology Office, and AI/ML Platforms.
Job Responsibilities
- Shape and execute the people strategy: Partner with senior leaders to translate business priorities into integrated workforce, talent, leadership, performance, compensation, and change management.
- Lead strategic workforce planning: Align talent priorities with technology business strategy with a focus on an future ready workforce
- Advance performance and talent outcomes: Lead a holistic approach to role and skill expectations, performance management, compensation, succession, leadership development, retention, and critical-skill depth.
- Champion an inclusive, high-performance culture: Embed firm values, strengthen the employee experience, and reinforce behaviors that support innovation and collaboration
- Advise on organization design and transformation: Guide leaders through organization design, restructuring, operating model changes, and change management to improve productivity, decision-making, talent growth, and cross-functional collaboration.
- Coach senior leaders: Provide executive-level counsel on leadership effectiveness, organizational health, talent decisions, and complex people matters.
- Turn workforce data into action: Synthesize workforce analytics into clear executive narratives and recommendations, including insights on capacity, skills gaps, attrition risk, mobility, location strategy, and spans and layers.
- Manage sensitive employee matters: Partner with Employee Relations and HR Legal to address complex issues with sound judgment, appropriate governance, confidentiality, and consistent risk controls.
- Drive HR transformation and capability building: Collaborate with HR centers of excellence and Learning to advance digital and AI-enabled products, self-service, technology-enabled processes, and skills development, particularly in modern engineering, data, and AI.
- Orchestrate the employee experience: Partner with talent and HR product teams to provide strategic direction, represent business needs, and support effective delivery of employee experience products and services.
- Build trusted stakeholder relationships: Demonstrate executive presence, strong judgment, and clear communication while working across a highly matrixed global organization.
Required qualifications, capabilities and skills- 10 or more years of progressive Human Resources or transformational people leadership experience, supporting a large-scale technology organization and senior technology leadership teams.
- Broad knowledge of people practices, including goal setting, performance assessment and improvement, compensation, talent review and management, workforce planning, organizational change, reductions in force, and manager development.
- Demonstrated ability to advise senior stakeholders, coach leaders, support complex people matters, and influence transformation across work design, automation, digital strategy, and operating models.
- Strong critical-thinking and problem-solving skills, with the ability to identify trends and root causes and develop practical, well-reasoned recommendations.
- Exceptional analytical, quantitative, and data-fluency skills, with the ability to translate workforce insights into decisions, actions, and measurable business outcomes.
- Ability to operate at scale, navigate a globally matrixed organization, and build effective partnerships across Human Resources, Finance, Legal, and the business.
- Excellent executive communication, stakeholder management, and relationship-building skills, with sound judgment and discretion when handling sensitive matters.
Preferred qualifications, capabilities and skills- Experience supporting software engineering, technology platform, or enterprise technology organizations.
- Experience using workforce analytics, skills signals, and AI-enabled insights to inform talent and organizational decisions.
- Experience leading people strategies across multiple regions and adapting programs to local market, regulatory, and talent considerations.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
