241 jobs for "Product Manager, Specialist"

Product Manager - Apple Store Online, Customer Support Shopping Applications

At Apple

Posted on Oct 15

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Senior Product Manager - Apple Store Online, Customer Support Shopping Applications

At Apple

Posted on Oct 15

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Government Financial Specialist, Controllership Manager

At Deloitte - Rosslyn

Posted on Oct 20

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Account Manager I - Sales Support Specialist

At PNC - Los Angeles

Posted on Oct 31

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Account Manager I - Sales Support Specialist

At PNC - San Diego

Posted on Oct 31

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Account Manager I - Sales Support Specialist

At PNC - Atlanta

Posted on Oct 31

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UCC Specialist - Account Manager

At Computershare - Wilmington

Posted on Nov 4

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Product Marketing Manager

At Zillow - Remote / Flexible

Posted on Nov 8

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Account Manager I - Sales Support Specialist

At PNC - Cincinnati

Posted on Oct 30

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Associate, Client Success Specialist

At BlackRock

Posted on Nov 1

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Underwriting Enablement Manager

At Zillow - Bengaluru

Posted on Oct 28

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Retail Execution Specialist

At Constellation Brands - Riverside · Ontario

Posted on Oct 19

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Senior Product Manager - Fraud and ID Agent

At Experian - Hyderabad

Posted on Oct 27

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Senior Business Banking Relationship Manager - Pittsburgh, PA

At Merrill - Pittsburgh

Posted on Nov 9

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Contractors Account Specialist / Manager

At Schneider Electric - Petaling Jaya

Posted on Oct 26

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Senior Business Banking Relationship Manager - Pittsburgh, PA

At Bank of America - Pittsburgh

Posted on Nov 9

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Sr Account Executive, U4B Mid Market (Sales Plan)

At Uber - Gurugram

Posted on Oct 26

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Senior Manager, Product & Pricing Operations

At Salesforce - Indianapolis · Irvine

Posted on Nov 2

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Client Service Manager Personal Choice Investment Services

At Charles Schwab - Richfield

Posted on Nov 4

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Supplier Quality Manager - VT 供应商质量经理 - VT

At Cummins - Wuxi

Posted on Nov 9

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Apple

Product Manager - Apple Store Online, Customer Support Shopping Applications

ChinaPosted 26 days ago

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Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally. We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details leveraging the latest cutting edge technology to elevate the shopping experience globally.

Description
In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists.You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.","responsibilities":"Ideating and implementing generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.
Defining and communicating multi year strategies and roadmaps, requirements, and deployment plans to achieve business objectives.
Creating buy-in for product vision and generative AI solutions
Lead and simplify lasting technical and analytical solutions.
Understanding and explaining complex business processes, systems, and tools with a keen focus on upstream/downstream impact
Monitoring data and trends to identify product gaps and issues and solve them
Leading user roundtables and gathering customer/user insights to inform business and technical decisions

Preferred Qualifications
Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Demonstrated experience being an interface between business and technical teams.
Experience in one or more of the following: UI/UX design, macOS experience, and experience with User Acceptance Testing (UAT)
BA/BS in Computer Science or a technical degree

Minimum Qualifications
5+ years of professional experience in Product Management for e-commerce or a consumer digital product development
Record of leading complex technical projects with direct ownership of a product portfolio
Demonstrated ability to communicate effectively and influence at all levels of an organization
Experience in leveraging data and insights to deliver customer-facing digital products and capabilities globally
BA/BS degree or 7+ years professional experience in a directly relatable role

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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