65 jobs for "ETCH Customer Support Technician"

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Responsibilities
Sales Strategy
· Consults on the development of regional, territory, or GTM (Corp, Field, etc.) sales growth strategies with Sales Leaders to achieve Equinix Sales objectives
· Engages with Territory or Regional senior management to identify and prioritize key sales programs
· Works with support functions (CSM, SE, SA, etc.) as needed

Program Support/Implementation
· Leads regional or GTM annual sales planning processes (e.g., segmentation and targeting, forecasting, sales quotas, territory design, account planning, etc.) for largest sales territories
· Collaborates on cross-functional programs or leads targeted projects targeted at improving sales productivity
· Determines accurate measures to evaluate project effectiveness and impact
· Identifies trends and formulates long term recommendations for improvements

Reporting and Analytics
· Manages reporting and dashboard production on quarterly basis
· Designs and enables dashboards within company reporting systems for pieces of the sales process
· Oversees modeling and sensitivity analysis to evaluate options and uses outcomes to guide management decision-making

Process Improvement
· Proactively identifies opportunities and drives through implementation to improve/automate new and existing sales operations processes or by working within largest territories inside Sales Region
· Acts as key advisor to largest Territory(ies) Sales Leaders on sales process improvements and drives implementation so Sales Leaders can focus on selling
· Manages cross-functional teams on system integration/upgrade projects
· Uses Lean and Six Sigma methodologies to minimize waste and minimize variation

Sales Operations Support
· Supports sales organization in any and all Sales Operations related matters
· Investigates issue escalations and provides response to sales teams on inquiries as requested, ensuring issue and error resolution
· Considers up- and down-stream impact of proposed Sales Operations Process Improvement

Qualifications

· 7+ years experience preferred

· Bachelor's degree required

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

United States - Tampa Office TAO : 103,000 - 155,000 USD / Annual

Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

About Equinix, Inc

Equinix is the world’s digital infrastructure company, bringing together a global ecosystem of more than 10,000 customers on six continents.

Size: 10,000+ employees
Industry: Technology

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