Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Business Banking, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development by working with Engineering, Design & other stakeholders
- Manage Sprint Backlog, Trade-offs, Agile ceremonies & ensures n+2 sprint readiness
- Partner with technology teams, architecture, design and Product teams refine requirements.
Required qualifications, capabilities, and skills- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle & Developing knowledge of data analytics and data literacy
- Experience in product life cycle activities including discovery and requirements definition
- Translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan
- Working knowledge of modern data platforms, UI catalog, and data quality tooling
- Ability to transform business requirements at an epic level to strong technical requirements at a story level & Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, and Jira
- Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions
- Demonstrated work on AI‑enabled or data‑assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots)
- Practical familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes
- Hands-on experience with Jira and agile product development/software delivery lifecycle practices
Preferred qualifications, capabilities, and skills- Domain expertise in Business Banking
- Emerging knowledge of product release and deployment processes
- Knowledge of Business Banking account opening and shopping flows and underlying services
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
