3,586 jobs for "Manager, Technical Support"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

Apple Vision Pro is a revolutionary spatial computer that seamlessly blends digital content with your physical space. It will allow us to do the things we love in ways never before possible - all while staying connected to the people around us.

Our team is seeking an experienced, highly technical EPM to drive cross-functional research, user studies, safety, fit, comfort, and performance requirements supporting an advanced ergonomic product design organization.

This role will include frequent multi-disciplinary collaboration with teams like Product Design, Applied Research, Human System Interaction, Core Technology, and more to define specification, and validation plans that map from top level features down to hardware, research study and experimentation specifications. We need someone to work cross-functionally to accurately demonstrate human factor trade-offs, distill them into key performance requirements, and drive product decisions.

Description

As an Ergonomics PD EPM, you will partner with the product design, design human factors, applied research center, core technology, and product quality teams to define product specifications, define and execute user studies, create validation plans, and drive cross functional reviews with peers and executive teams","responsibilities":"Assisting in the development of research questions and studies around perceptual comfort, fit, safety and user experience

Working cross-functionally with product design and industrial design team members to translate user-study data into transformative hardware prototypes and demonstrations, evaluating multiple inputs, converging on the plan and building consensus

Driving the manufacturing and assembly of early prototypes, managing budget and authorizing payment

Developing and maintaining knowledge management system to capture user-study data and findings

Creating and documenting hardware system specifications based on top level features

Mapping end-to-end feature specifications to test and validation requirements

Presenting your findings to cross-functional partners and stakeholders

Creating and maintaining streamlined development schedules by redirecting pitfalls and developing an improved course of action

Offering multiple levels of status updates across a wide spectrum of individual contributors to executive management

Driving cross-functional teams to execute complex projects in dynamic and ambiguous work environments

Preferred Qualifications

Experience managing projects that require in-person user-study sessions and complex data analysis

Prior experience with design of human studies for engineering evaluation is highly desirable

Minimum Qualifications

BS/MS in Mechanical Engineering, Computer Engineering, Biomedical Engineering, Human Computer Interaction OR equivalent degree/experience

6+ years of combined experience in program management and human/systems engineering delivering products comprised of multiple materials, complex integration, user study development and execution with a consistent track record leading and shipping multiple complex projects simultaneously

Experience leading full life-cycle, end-to-end program development in highly dynamic and ambiguous work environments, with a keen eye for user experience and impact

Wide knowledge of product development processes including familiarity of manufacturing, rapid-prototyping and assembly processes

Ability to anticipate functional direction and roadblocks, prioritize parallel closure paths, and effectively distill and communicate relevant HW/SW design trade-offs to the appropriate functional teams, including leadership

Excellent communication, teamwork, and cross-functional engagement skills are critical

Excellent problem solving and creative thinking

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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