3,727 jobs for "Operational Support Manager"

Responsibilities

We are committed to governance of the TikTok monetization ecosystem, covering core scenarios such as the Creator Rewards Program and Subscription. Through risk definition, risk identification, governance actions, and creator notification, we protect the rights and interests of high-quality creators. The team values data-driven decision-making, cross-functional collaboration, and effective implementation of policy. We welcome partners with sound judgment, strong execution, and a sense of ownership to join us in building a healthier creator monetization ecosystem.

Responsibilities
- Responsible for TikTok monetization ecosystem human moderation operations.
- Use data such as productivity, QA results, appeals, and false negatives to identify and optimize labellers' key pain points in rule understanding, operating efficiency, risk judgment, and tool usage.
- Combine AI model capacity to drive the implementation of AI capabilities in moderation, rule explanation, risk alerts, and case comparison to reduce labellers' judgment cost.
- Collaborate with Product Management, Engineering, Algorithm, Policy, QA, Training, and Regional Operations teams to drive platform tools, AI capabilities, and human review workflow optimization projects to be delivered on schedule.
- Develop a deep understanding of business direction, and use data analysis and thematic strategy reports to analyze the business.
- Explore the application of AI models in human review policies, use large language models to support risk assessment, and optimize review efficiency.

Qualifications

Minimum Qualification(s)
- Solid data analysis skills, with the ability to work with productivity, QA, appeal, and false-negative metrics to diagnose operational pain points, build thematic/strategy reports, and translate findings into actionable improvements
- Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets, where Mandarin is a primary working language
- Strong cross-cultural understanding, persuasion, organizational influence, and a results-oriented mindset.
- Able to connect multiple business processes, drive project implementation, and achieve business goals.

Preferred Qualification(s)
- Highly self-driven and resilient in fast-paced environments, with the ability to coordinate cross-functional resources efficiently.
- Strong interest in and practical understanding of AI model applications in operations, including the ability to identify high-value use cases for large language models in risk assessment, rule explanation, and review efficiency, and to partner with Algorithm/Engineering teams to land these capabilities.
- Prior experience in content moderation, trust & safety, creator ecosystem governance, or BPO/labeller operations is a strong plus
- Familiarity with quality assurance frameworks, moderation policy design, or human-in-the-loop review workflows is preferred.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Solid data analysis skills, with the ability to work with productivity, QA, appeal, and false-negative metrics to diagnose operational pain points, build thematic/strategy reports, and translate findings into actionable improvements
- Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets, where Mandarin is a primary working language
- Strong cross-cultural understanding, persuasion, organizational influence, and a results-oriented mindset.
- Able to connect multiple business processes, drive project implementation, and achieve business goals.

Preferred Qualification(s)
- Highly self-driven and resilient in fast-paced environments, with the ability to coordinate cross-functional resources efficiently.
- Strong interest in and practical understanding of AI model applications in operations, including the ability to identify high-value use cases for large language models in risk assessment, rule explanation, and review efficiency, and to partner with Algorithm/Engineering teams to land these capabilities.
- Prior experience in content moderation, trust & safety, creator ecosystem governance, or BPO/labeller operations is a strong plus
- Familiarity with quality assurance frameworks, moderation policy design, or human-in-the-loop review workflows is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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