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TikTok

Partner Operation Manager, AI Data Service Operations

SingaporeOperationsPosted Aug 17, 2026

Apply on company site View full job

Responsibilities

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

What will I do?
As a Partner Operation Manager, you will lead the strategic and day-to-day execution of outsourced partner and vendor operations, ensuring high-quality service delivery and continuous innovation. You will translate broader business objectives into measurable performance frameworks, manage complex cross-functional stakeholder relationships, and establish robust governance models to mitigate risks and ensure contractual compliance. Additionally, you will build, coach, and develop a high-performing team to drive operational excellence, process improvement, and value-driven outcomes in a fast-paced environment.

Responsibilities:
- You will be responsible for ensuring AI Data Labeling program/project is successful through strong service delivery of core SLAs/KPIs/goals (Productivity, Quality, Latency, Wellness, etc).
- You will be responsible for holding the partner/vendor site accountable and helping a set clear path towards operational excellence.
- You will be responsible for managing complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
- You will be responsible for ensuring adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses.
- You will be responsible for platform housekeeping and Permission Management: Resources management to ensure resources accounts are good to use and remove for project start and end; Control the permission to platform, and solve queue permission issues, if any.
- You will be responsible for doing research on the market and language to better understand and manage specific projects.

Qualifications

Minimum Qualifications:
- Bachelor's degree, or equivalent
- Minimum of 2 years of experience managing outsourced partner relationships along with people management experience
- Proven ability in Operations Management along with experience in large-scale operations working across or coordinating with multiple domains and business units
- Proven ability in Program Management, Large scale transformation project experience along with experience in managing multiple responsibilities simultaneously and effectively, and efficiently prioritizing and meeting deadlines
- Proven experience in operational excellence and ability to focus on continuous improvement by re-engineering site-level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
- Proven ability to articulate business performance and any remediation plans to an executive level.
- Strong oral and written communication along with proven ability to influence skills to be able to navigate a global organization, influence stakeholders, and affect outcomes

Preferred Qualifications:
- Proficient in data analysis to support performance tracking and decision-making.
- Capable of conducting problem analysis and implementing effective solutions.
- Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.
- Experience in setting goals and executing implementation plans to achieve desired outcomes.
- Experience in labeling / data annotation /AI data operations

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree, or equivalent
- Minimum of 2 years of experience managing outsourced partner relationships along with people management experience
- Proven ability in Operations Management along with experience in large-scale operations working across or coordinating with multiple domains and business units
- Proven ability in Program Management, Large scale transformation project experience along with experience in managing multiple responsibilities simultaneously and effectively, and efficiently prioritizing and meeting deadlines
- Proven experience in operational excellence and ability to focus on continuous improvement by re-engineering site-level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
- Proven ability to articulate business performance and any remediation plans to an executive level.
- Strong oral and written communication along with proven ability to influence skills to be able to navigate a global organization, influence stakeholders, and affect outcomes

Preferred Qualifications:
- Proficient in data analysis to support performance tracking and decision-making.
- Capable of conducting problem analysis and implementing effective solutions.
- Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.
- Experience in setting goals and executing implementation plans to achieve desired outcomes.
- Experience in labeling / data annotation /AI data operations

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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