383 jobs for "Customer Support Specialist"

The opportunity

Join Hitachi Energy as a LOU Quality & Continuous Improvement Specialist and be an expert. This role allows you to gain in-depth knowledge of the specific market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is your chance to work in a global environment where your expertise and creativity will be highly valued.

How you'll make an impact
1. You will support the selection of Continuous Improvement (CI) projects and Kaizen events in the organization, and lead the execution of CI projects and Kaizen events in the local organization, ensuring the Voice of the Customer is understood and drives problem statement definition.
2. You will act as a role model for standard behaviors in continuous improvement activities, improve the maturity of local CI practices and awareness, drive standardization and consistency of CI projects, ensure effective internal knowledge transfer, and coach CI teams to evaluate risks, problems and solutions from customer and stakeholder perspectives.
3. You will ensure HSE impact is a core consideration for CI project selection, support and drive risk assessment for new processes to reduce HSE risks, and promote a positive HSE culture within the CI community as a behavioral role model.
4. You will promote cross-team sharing of best practices, new processes, professional tools and improvement results generated from CI methodologies.
5. You will provide professional data analysis and interpretation, support organizational CI process deployment with professional expertise, and verify goal and target delivery through systematic data collection, recording and evaluation.
6. You will cooperate with local management and functional experts to clarify organizational vision, objectives, challenges and improvement demands, identify targeted CI activities for business needs, and regularly communicate CI project progress and improvement outcomes to stakeholders.
7. You will drive organizational performance enhancement via structured improvement programs and activities, advise leaders on priority setting, resource allocation and achievement recognition focusing on operational cost reduction, and facilitate organizational cultural transformation through hands-on practice.
8. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
9. Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
1. Bachelor's or Master's Degree in Electrical Engineering with solid Electrical Engineering professional background (mandatory).
2. Additional qualifications in Quality Management, Operational Excellence, Industrial Engineering, Lean Six Sigma or Continuous Improvement (preferred).
3. Minimum 10 to 12 years of professional experience in Quality Management, Project Quality Management, Continuous Improvement, Operational Excellence, Business Process Improvement or Quality Leadership roles.
4. Broad and comprehensive knowledge of quality assurance and quality control systems.
5. Solid understanding and practical knowledge of ISO 9001:2015 Quality Management Systems.
6. Rich experience in business process improvement, data gathering and data analysis work.
7. Practical experience in quality assurance and quality control assignments; project management experience is an added advantage.
8. Proficient in Six Sigma concepts and quality tools including 7 QC tools and 8-D problem-solving tools, as well as 5S and Kaizen methodologies; Lean Six Sigma GB/BB certification is preferred.
9. Fully proficient in Microsoft Office suite including Excel, Access and Office 365 collaborative tools.
10. Strong independent working capability and excellent team-oriented mindset.
11. Outstanding communication skills and proven capability for multi-stakeholder management.
12. Working experience in power industry, transformers, grid infrastructure, electrification, high voltage products, EPC/engineering organizations or equivalent industrial environments.
13. Managerial working experience is strongly preferred.
14. Experience leading global, regional or large-scale organizational transformation initiatives is strongly preferred.
15. Experience managing multi-country stakeholders and cross-regional improvement portfolios is strongly preferred.
More about us

At Hitachi Energy, we foster a collaborative and inclusive work environment where you can grow and develop. We value safety and integrity, taking responsibility for our actions while caring for our colleagues and the business. Join us and be part of a team that is powering good for a sustainable energy future.

If you have any inquiries about our job openings in Taiwan, please feel free to email us at tw-recruiting@hitachienergy.com.

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

View company profile