Quality and Continuous Improvement Specialist

General Information:

The Quality & Continuous Improvement Specialist will report to the HUB Quality Manager - NAM providing supporting with Projects and Service teams in Canada, USA, and Mexico to ensure the products and services of our organization meet or exceed customer expectations and quality standards. The Quality Specialist will be responsible for overseeing aspects of the Quality Management , Product Reliability and Continuous Improvement projects. A successful candidate will be able to ensure processes, and procedures meet NAM regulatory and quality standards, and promptly resolve any issues or discrepancies that may arise.

Responsibilities:

• Responsible to support assigned functional teams on any quality issues, analysis, and improvement(s), being the central focus in gathering failure reports from Green and Brown field, and being the conduit with the global Reliability function, organizing relevant departments to conduct root cause analysis, implement measures for improvement, and follow up on the effectiveness of improvement.
• Provide support to the Project Quality Managers (PQM) with Tender and Project Execution activities related to Quality Planning, Assurance and Control.
• Responsible for the quality issue summary and Lesson learned data base accuracy and control. Maintain NCRs, processing records, follow up on timely resolution, and improvement, and generate One-page reports.
• Responsible for planning, scheduling, and documenting the execution of internal audits for the Quality department.
• Provide support during internal audits, certification audits and management reviews.
• Participate in continuous improvement projects.
• Maintain quality management system records, files, and databases in a neat and orderly fashion and in compliance with the document management system and applicable standards.
• Responsible for quality data performance analysis and Quality reporting/KPIs as assigned
• Analyze QA and/or other data for trends and issue reports, as needed. Use various statistical analyses to solve business/quality problems.
• Responsible for the implementation of the QOT (Quality Observation Tour) in support of the PQMs during site visit.
• Responsible for PFMEA and Control plan setup in support to the PQMs
• Provide support for the Final Acceptance Tests and technical risk review.
• Provide effective and efficient internal and external customer service.
• Living Hitachi Energy's core values of safety and integrity means taking responsibility for your actions while caring for your colleagues and the business.
• Other tasks as assigned.

• General college diploma in Engineering preferably, or with a specialty related to the position Bachelor's (Technical) degree (BS) from a four-year college or university, or a minimum of five years related experience and/or training, or equivalent combination of education and experience.
• Knowledge of high voltage products or electrical power systems is desirable
• Background in quality function, engineering, product development, manufacturing, or project management
• Proficiency with multiple computer systems such as MS Office, SAP, SharePoint
• Strong attention to detail, schedule oriented, assertive.
• Highly organized
• Fluent English (French skills is an asset)
• Experience in quality management and / or project management will be considered a plus
• Certified ISO9001 internal auditor.
• Six Sigma or Lean Sigma green belt certified
• Good communication and cultural sensitivity
• Experience with SharePoint a plus.
• Willingness to travel if needed (max 10%)